Senior Productivity Tools Specialist (Contract-based)

amIT Global Solutions Sdn Bhd; Banten; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading technology solutions firm in Indonesia, Banten, is seeking a (Senior) Productivity Tools Specialist to manage and optimize enterprise applications. The role involves troubleshooting, application support, and cross-functional collaboration to ensure optimal performance. Ideal candidates will have a bachelor's degree in Computer Science and 3+ years of relevant experience, including managing Office 365 and using tools such as Java, JIRA, and Confluence. Join a dynamic team to enhance application user satisfaction and performance.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 3+ years of experience in application support, analysis, or implementation.
• Experience in managing administrative tasks in Office 365.
• Experience in managing Lark Wiki, Confluence, and JIRA Software.
• Experience in developing scripts in Java, Shell, and PowerShell.

Responsibilities

• Provide day-to-day technical support for enterprise applications.
• Troubleshoot and resolve application issues.
• Perform regular system maintenance, upgrades, and patches.
• Gather and analyze functional requirements.
• Configure and customize enterprise applications.
• Plan and execute functional and integration testing.

Skills

Troubleshooting

Software configuration

Application support

Collaboration

Performance monitoring

Education

Bachelor's degree in Computer Science or related field

Tools

Office 365

Lark Wiki

Confluence

JIRA Software

Java

Shell

PowerShell

Job description

Job De ion

The (Senior) Productivity Tools Specialist will play a pivotal role in managing, analyzing, and optimizing enterprise applications for productivity to meet the business needs of the organization. The ideal candidate will have expertise in troubleshooting, software configuration, application support, and collaboration with cross‑functional teams to ensure optimal application performance and user satisfaction.

Key Responsibilities

Application Support & Maintenance

• Provide day‑to‑day technical support for enterprise applications, ensuring high availability and performance.
• Troubleshoot and resolve application issues, escalating to vendors or development teams as necessary.
• Perform regular system maintenance, upgrades, and patches to ensure applications remain up‑to‑date and secure.

Requirements Analysis & Documentation

• Collaborate with business users and stakeholders to gather and analyze functional requirements for new or existing applications.
• Document system requirements, workflows, and configuration changes for future reference and training purposes.
• Translate business requirements into technical specifications to guide system configurations and customizations.

System Configuration & Customization

• Configure and customize enterprise applications to meet business needs.
• Work with technical teams to implement complex application changes, enhancements, and integrations.
• Ensure that applications are aligned with best practices and standards.

Testing & Quality Assurance

• Plan and execute functional and integration testing for application changes or new implementations.
• Validate and ensure that solutions meet the agreed‑upon business requirements and quality standards.
• Document testing results and work with developers to resolve any identified issues.

Collaboration & Cross‑functional Support

• Work closely with IT, development teams, and business units to ensure seamless application performance and functionality.
• Provide training and support to end users on application features and best practices.
• Participate in project meetings, providing insights and feedback on application capabilities and limitations.

Performance Monitoring & Reporting

• Monitor application performance and usage metrics to identify areas for improvement.
• Proactively recommend improvements to optimize performance and increase user satisfaction.
• Generate and maintain reports related to application usage, issues, and performance.

Incident & Problem Management

• Manage incidents and problems related to applications, ensuring timely resolution and minimal disruption to business operations.
• Identify recurring issues and propose long‑term solutions to prevent future incidents.

Project Management

• Lead or assist in the implementation of new application solutions, upgrades, and migrations.
• Ensure that projects are delivered on time and meet the needs of the business.
• Collaborate with project managers to ensure proper resource allocation and project scope management.

Job Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 3+ years of experience in application support, analysis, or implementation.
• Experience in managing and performing administrative tasks in Office 365, including user management, licensing, and configuration.
• Experience in managing and maintaining Lark Wiki, Confluence, and JIRA Software.
• Experience in developing and maintaining s in Java , Shell, and PowerShell to automate routine administrative and system tasks.