Senior Product Designer

UX and Design; Jakarta Utara; On-site; IDR 1.000.166.000 - 1.333.556.000; Full time

Job summary

A leading tech service provider in Jakarta Utara is seeking a Senior Product Designer for their Payments Experience team. The role involves owning Product Design outcomes and collaborating with cross-functional teams to create user-centered solutions. Candidates should have a strong understanding of design thinking and experience in facilitating collaborative workshops. Join the dynamic Grab Design team to make a significant impact on user interactions across Southeast Asia.

Qualifications

• Strong understanding of user-centered design principles.
• Experience working in a cross-functional team.
• Ability to communicate design rationales effectively.

Responsibilities

• Own Product Design outcomes for the Payments Experience team.
• Collaborate with team and stakeholders to design impactful experiences.
• Facilitate discovery discussions and design workshops.

Skills

User-centric design

Collaboration

Design thinking frameworks

Prototyping

Interaction design

Job description

The Payments Experience team at Grab is dedicated to crafting a seamless and unified payment journey for all users - whether online or offline. We are a dynamic, cross‑functional team focused on delivering, high‑quality experiences that meet user needs. By understanding our users, we design solutions that not only enhance usability but also drive meaningful growth.

Get to Know the Role

As a Senior Product Designer on the Payments team, you will own Product Design outcomes, practice and quality for a cross‑functional Problem Space Team, with influence on adjacent teams. You will work in a highly collaborative fashion, exploring the needs of our users and creating impactful solutions for the business. You will directly report to the Manager. You will be based on site.

If you have a user‑centric approach, and thrive in collaborative environments, then the Grab Design team is the place for you. We’re looking for exceptional designers who are excited by the opportunity to have a major impact on how millions of people across Southeast Asia interact with Grab.

The Critical Tasks You Will Perform

• Own Product Design outcomes in a problem space team, effectively and engaging in with the team and their stakeholders; with growing influence on adjacent teams.
• Ensure we design the right experiences - aligning stakeholders to achieve balanced business‑driving user‑centeredness.
• Effectively explain rationales, insights, processes and standards in a compelling and engaging manner to stakeholders.
• Own team discovery discussions, workshops and problem exploration activities, facilitating collaboration and idea generation within the team.
• Own solution discovery and delivery in your problem space team.
• Apply design‑thinking frameworks and user‑centered principles to guide the team in exploring the problem space.
• Design impactful new product experiences and features; creating end‑to‑end flows for complex user experiences.
• Demonstrate consistent, engaging, impactful interaction design by the application of human factors and HCI to complex problems.
• Contribute to the design system by owning and documenting new components and/or enhancements to existing components.
• Leverage prototyping to ensure delivery of seamless and delightful experiences.