Senior Network and IT Support

Level Up Travel and Lifestyle; Provinsi Bali; On-site; IDR 663.790.000 - 995.686.000; Full time

Job summary

An international travel and lifestyle company in Bali is seeking a Network IT Support professional to ensure the availability and security of its global IT infrastructure. The role focuses on Network Engineering and VOIP management. Qualified candidates should have 3–5 years of experience, strong troubleshooting skills, and relevant certifications. This position offers opportunities to work with a global team and contribute to system integration improvements.

Qualifications

• Minimum 3–5 years of experience in IT Support.
• CCNP or higher certification preferred.
• Proven experience managing Cisco-based infrastructure.

Responsibilities

• Manage and maintain IT infrastructure (LAN, WAN, VPN).
• Administer VOIP communication systems.
• Support system integration across global operations.

Skills

Network Engineering

VOIP

Cisco technologies

Troubleshooting

System Integration

Education

Bachelor's degree in computer science or related field

Tools

Cisco Unified Communications

Asterisk

Job description

The Network IT Support will be responsible for ensuring the availability, security, and performance of the company’s global IT infrastructure, with a focus on Network Engineering, VOIP, Cisco-based solutions, and system integration across multiple regions. This role requires strong technical expertise, quick troubleshooting skills, and the ability to deliver continuous improvement in system performance.

Key Responsibilities

• Network & Infrastructure Management: Manage, monitor, and maintain the company’s IT infrastructure (LAN, WAN, VPN, Firewall). Configure, install, and troubleshoot network devices, with a strong focus on Cisco technologies. Ensure network availability, performance, and security according to global IT standards.
• VOIP & Communication Systems: Administer and configure VOIP communication systems. Integrate and synchronize telecommunication systems across multiple branches/countries. Provide troubleshooting and maintenance support for VOIP-related issues.
• System Integration & Global Support: Support system integration needs across global operations. Collaborate with the global IT team for system implementation, upgrades, and optimization. Ensure compatibility and compliance with global IT standards in every integration.
• IT Support & Troubleshooting: Provide technical support to users regarding network, communication, and application issues. Perform quick issue analysis and deliver timely solutions. Document troubleshooting procedures and improvements for internal knowledge base. Identify infrastructure improvement opportunities and propose efficient solutions. Ensure all systems comply with IT security policies and international compliance standards. Perform system updates, upgrades, and patches to maintain performance and reliability.

Requirements

• Minimum bachelor's degree in computer science, Information Technology, or related field.
• At least 3–5 years of professional experience in IT Support with a focus on Network Engineering and VOIP.
• Mandatory Certification: Cisco Certified Network Professional (CCNP) or higher – preferred. VOIP/Telecommunication-related certifications (e.g., Cisco Collaboration, Asterisk, or equivalent) – an advantage.
• Proven experience in managing Cisco-based network infrastructure (Routers, Switches, Firewalls, VPN).
• Hands-on experience with VOIP Systems (Cisco Unified Communications, Asterisk, or similar platforms).
• Strong understanding of global system integration (ERP, CRM, or enterprise communication).
• Ability to work under pressure and provide fast response to IT issues.
• Excellent communication skills and capability to collaborate with global teams.
• Proactive, improvement-oriented mindset with strong problem-solving abilities.