Senior Manager Customer Operations - Fintech

Michael Page; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading recruitment firm is seeking a Senior Manager for Customer Operations in Jakarta, Indonesia. This role involves managing a customer service team to ensure high quality service, enhancing operational efficiencies, and ensuring compliance with industry regulations. The ideal candidate will have a strong background in customer service, leadership skills, and experience in data analysis. The position offers a comprehensive benefits package and a collaborative work environment.

Benefits

Comprehensive benefits package

Convenient location for work-life balance

Collaborative company culture

Qualifications

• Background in customer service, preferably in financial services.
• Strong leadership and team management skills.
• Proven ability to enhance operational processes.

Responsibilities

• Manage performance of the customer service team.
• Develop and implement strategies for operational efficiency.
• Monitor customer feedback and resolve issues.
• Ensure compliance with industry regulations.
• Collaborate with departments to streamline processes.
• Lead training initiatives for the service team.
• Generate and analyze reports on service performance.
• Drive continuous improvement initiatives.

Skills

Customer service background

Leadership skills

Communication skills

Data analysis

Problem-solving skills

Proactive improvement

Job description

• Opportunity to work in a leading organisation in the industry.
• Convenient location for work-life balance.

About Our Client

The organisation is a well-established entity within the financial services industry, known for its commitment to excellence and innovation. With a substantial presence and a focus on delivering value, the company serves a wide range of customers.

Job Description

As a Senior Manager Customer Operations, your main responsibilities will include:

• Managing the overall performance of the customer service team to ensure excellent service delivery.
• Developing and implementing strategies to improve operational efficiency and customer satisfaction.
• Monitoring customer feedback and addressing issues to enhance the customer experience.
• Ensuring compliance with financial services industry regulations and standards.
• Collaborating with other departments to streamline processes and improve operations.
• Leading training and development initiatives for the customer service team.
• Generating and analysing reports on customer service performance and operational metrics.
• Driving continuous improvement initiatives to optimise customer operations.

The Successful Applicant

A successful Senior Manager Customer Operations should have:

• A background in customer service, preferably within the financial services industry.
• Strong leadership and team management skills.
• Proven ability to improve operational processes and customer satisfaction.
• Knowledge of industry regulations and compliance requirements.
• Excellent communication and problem-solving skills.
• Experience in analysing data and generating actionable insights.
• A proactive approach to continuous improvement and innovation.

What's on Offer

• Opportunity to work in a leading organisation in the financial services industry.
• Collaborative and professional company culture.
• Comprehensive benefits package.
• Convenient location for work-life balance.

If you are ready to take on this exciting opportunity as a Senior Manager Customer Operations in the financial services industry, we encourage you to apply today.