Senior L2 Support Engineer – Web & Mobile Apps

Tata Consultancy Services Limited; Indonesia; Sur place; IDR 133 920 000 - 267 840 000; Plein temps

Résumé du poste

Tata Consultancy Services Limited (TCS) is seeking an experienced Application Support professional to join its Digital Platform Support team. You will investigate and resolve incidents across web and mobile applications, APIs, and backend services, ensuring high availability and performance in production environments.

The role requires strong debugging, SQL querying, API troubleshooting, and experience with observability tools, with a 24x7 support mindset and collaborative incident management

Qualifications

• 5–7 years of experience in Application Support, Digital Platform Support, Production Support, Web Application Support, or Mobile Application Support.
• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Strong communication and stakeholder management skills.
• Ability to work in a 24x7 support environment and manage critical incidents effectively.

Responsabilités

• Investigate and resolve login, authentication, customer journey, order, and transaction-related incidents.
• Troubleshoot issues across web applications, mobile applications, APIs, and backend services.
• Trace requests and transactions across front-end, middleware, and database layers to identify root causes.
• Analyze application logs, API responses, monitoring alerts, and database records.
• Monitor application health, interfaces, background jobs, and transaction processing activities.
• Support controlled cache refresh, service recovery, and application restoration activities.
• Coordinate with product, engineering, infrastructure, and dependent-system teams to resolve defects and incidents.
• Support application releases, deployments, rollback activities, and post-release validation.
• Ensure compliance with SLA, change management, security, audit, and documentation requirements.
• Participate in on-call support, root-cause analysis (RCA), and continuous service improvement initiatives.

Connaissances

Web & Mobile Apps

REST APIs

SQL

Browser/Mobile diagnostics

Session/Transaction tracing

Cloud monitoring

Incidents/Change/Release Mgmt

Analytical skills

Formation

Bachelor's Degree

Outils

Grafana

Datadog

Prometheus

Splunk

ELK

AppDynamics

Azure

AWS

GCP

Description du poste

Tata Consultancy Services Limited (TCS) is seeking an experienced Application Support professional to join its Digital Platform Support team. You will investigate and resolve incidents across web and mobile applications, APIs, and backend services, ensuring high availability and performance in production environments.

The role requires strong debugging, SQL querying, API troubleshooting, and experience with observability tools, with a 24x7 support mindset and collaborative incident management