Senior Guest Experience Expert

Siloam Hospitals Group (Tbk); Jawa Barat; On-site; IDR 33,480,000 - 46,872,000; Full time

Job summary

Marriott International's Four Points by Sheraton in Bekasi, West Java, Indonesia is seeking a Guest Experience Expert. This role focuses on delivering memorable guest experiences from arrival to departure, with emphasis on service quality and safety.

You will assist guests with loading and unloading, transport luggage, respond to requests, complete reports, and help guests explore local highlights while maintaining professional appearance and adhering to company policies.

Qualifications

• Education: High school diploma or G.E.D. equivalent.

Responsibilities

• Assist guests with loading/unloading vehicles and transporting luggage.
• Complete operational reports and respond to guest requests.
• Share local highlights with guests and maintain professional appearance and safety standards.

Education

High school diploma or G.E.D. equivalent

Job description

Marriott International's Four Points by Sheraton in Bekasi, West Java, Indonesia is seeking a Guest Experience Expert. This role focuses on delivering memorable guest experiences from arrival to departure, with emphasis on service quality and safety.

You will assist guests with loading and unloading, transport luggage, respond to requests, complete reports, and help guests explore local highlights while maintaining professional appearance and adhering to company policies.