Senior Field Service Engineer

ABB Schweiz AG; Pluit; On-site; IDR 200.000.000 - 250.000.000; Full time

Job summary

Ett globalt företag inom automation söker en Field Service Manager i Jakarta, Indonesien. Du kommer att ansvara för att utföra komplexa serviceuppgifter och säkerställa kundnöjdhet. Kvalifikationer inkluderar en ingenjörsexamen och minst 5 års erfarenhet inom automation. Tjänsten kräver också resor inom Asien.

Qualifications

• Minst 5 års erfarenhet inom Automation & Styrelsesystem.
• Förståelse för underhåll, testning och installation.
• Erfarenhet inom olje-, gas- och kemisk industri är fördelaktig.

Responsibilities

• Utför serviceuppgifter som installation, underhåll och reparation.
• Säkerställer kundnöjdhet genom att leverera enligt förväntningar.
• Identifierar och skapar nya försäljningsmöjligheter för tjänster.

Skills

Automation och styrelsesystem

HMI, DCS, Scada, PLC, IT, OT, P&ID

Kundservice och relationshantering

Education

Examen/Diplom inom ingenjörsrelaterade discipliner

Tools

ABB Automation 800xA

ABB Automation Symphony S+

Job description

På ABB hjälper vi industrier att bli snabbare, mer resurseffektiva och hållbara. Här är framsteg en självklarhet - för dig, ditt team och hela världen. Som global marknadsledare ger vi dig rätt förutsättningar för att lyckas med det. Det kommer inte alltid att vara enkelt - utveckling kräver mod och styrka. På ABB är du aldrig ensam. Run what runs the world.

Denna position rapporterar till:

Field Service Manager

Your role and responsibilities

In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance.

The work model for the role is: #onsite.

This role is contributing to the Process Automation Energy Industries in Jakarta.

• Performs medium to high complex Service tasks like installation, commissioning, maintenance, upgrades and retrofits, repair independently, identifies technical problems and makes analysis through remote or on-site activity in different Service categories (installation and commissioning, maintenance, extensions, replacements, upgrades and retrofit, end of life service etc.).
• Ensures customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relation-ship with customers and understands their needs. Identifies new sales opportunities and takes influence in convincing the client for the complete service portfolio.
• Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities. Prepares standard lists for ease of work.
• Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed. Create standards or job durations.

Qualifications for the role

• Degree / Diploma in Engineering related disciplines • Minimum 5+ years’ experience in Automation & Controls Systems
• Good understanding of HMI, DCS, Scada, PLC, IT, OT, P&ID, Safety & automation systems
• Preferable knowledge in ABB Automation 800xA and ABB Automation Symphony S+
• Experience in Maintenance / Testing & commissioning / FAT / SAT in Automation System
• Preferable working experience in Oil, Gas & Chemical plant/ Offshore/ Power & Water Industries
• Position is based in Indonesia but require travelling & work outside of Indonesia like Asian Region, Offshore & etc

More about us

The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division’s goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.

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