Senior Field Service Engineer

-; Jakarta Selatan; On-site; IDR 752.131.000 - 1.086.412.000; Full time

Job summary

A global automation leader in Jakarta is looking for an experienced professional for service tasks in Automation & Controls Systems. Responsibilities include executing complex service work, ensuring customer satisfaction, and identifying new sales opportunities. Candidates should have a degree in engineering and at least 5 years of relevant experience, especially in industrial settings related to oil, gas, and chemicals. This role requires travel beyond Indonesia.

Qualifications

• Minimum 5+ years' experience in Automation & Controls Systems.
• Good understanding of HMI, DCS, Scada, PLC, and automation systems.
• Preferable knowledge in ABB Automation 800xA and SYMPHONY S+.
• Experience in Maintenance, Testing & commissioning in Automation Systems.
• Preferable working experience in Oil, Gas & Chemical plants.

Responsibilities

• Execute service work of medium to high complexity per work instructions.
• Deliver excellent customer service and identify opportunities.
• Ensure materials and equipment are prepared properly.
• Create and maintain good relations with customers.

Skills

Experience in Automation & Controls Systems

Technical problem analysis

Customer satisfaction

Installation and commissioning

Maintenance experience

Knowledge in ABB Automation systems

Education

Degree / Diploma in Engineering

Tools

HMI

DCS

Scada

PLC

P&ID

Safety systems

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to: Field Service Manager

Your role and responsibilities

In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance.

The work model for the role is: #onsite

This role is contributing to the Process Automation Energy Industries in Jakarta.

You will be mainly accountable for:

• Performs medium to high complex Service tasks like installation, commissioning, maintenance, upgrades and retrofits, repair independently, identifies technical problems and makes analysis through remote or on-site activity in different Service categories (installation and commissioning, maintenance, extensions, replacements, upgrades and retrofit, end of life service etc.).
• Ensures customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relation-ship with customers and understands their needs. Identifies new sales opportunities and takes influence in convincing the client for the complete service portfolio.
• Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities. Prepares standard lists for ease of work.
• Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed. Create standards or job durations.

Qualifications for the role

• Degree / Diploma in Engineering related disciplines • Minimum 5+ years' experience in Automation & Controls Systems
• Good understanding of HMI, DCS, Scada, PLC, IT, OT, P&ID, Safety & automation systems
• Preferable knowledge in ABB Automation 800xA and ABB Automation Symphony S+
• Experience in Maintenance / Testing & commissioning / FAT / SAT in Automation System
• Preferable working experience in Oil, Gas & Chemical plant/ Offshore/ Power & Water Industries
• Position is based in Indonesia but require travelling & work outside of Indonesia like Asian Region, Offshore & etc

More about us

The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division's goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.