Senior Field Marketing Manager

Travel + Leisure Co.; Benoa; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading vacation ownership company in Bali is seeking a leadership role focused on developing teams and ensuring operational excellence. You will lead and motivate diverse teams, implement performance-driven cultures, and oversee compliance with corporate guidelines. The ideal candidate will have proven experience in guest service and marketing, with strong leadership and communication skills. This role includes a vibrant work environment and the opportunity to grow within a global team.

Qualifications

• Proven leadership experience in timeshare or vacation ownership environments.
• Strong background in hospitality or guest-facing sales.
• Target-driven mindset with the ability to deliver results under pressure.

Responsibilities

• Lead and develop a team of Guest Experience Hosts and Customer Marketing Agents.
• Ensure production targets for tours and bookings are consistently met.
• Oversee operational excellence at all marketing locations.
• Support recruitment and training of new marketing personnel.
• Collaborate with other departments to ensure alignment on targets.

Skills

Leadership experience

Guest Service Mindset

Field marketing experience

Excellent communication skills

Target-driven mindset

Coaching and mentoring

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

PRINCIPAL RESPONSIBILITIES (Include but not limited to):

1. Leadership & Team Development

• Lead, motivate, and develop a team of Guest Experience Hosts (GEH), Customer Marketing Agents (CMA), and Supervisors across all Bali sites.
• Implement a performance-driven culture through coaching, accountability, and recognition programs.
• Conduct daily briefings, one-on-one performance reviews, and on-site coaching to drive results.
• Promote teamwork, professionalism, and company values across all locations.

2. Production & Performance Management

• Ensure daily, weekly, and monthly production targets for qualified tours and bookings are consistently met or exceeded.
• Analyse performance metrics, identify trends, and implement action plans to optimize tour flow and conversion.
• Develop and execute tactical promotions, spiff programs, and incentive campaigns to maintain motivation and output.
• Drive marketing productivity and efficiency in line with budget and cost-per-tour objectives.

3. Operations & Compliance

• Oversee operational excellence at all field marketing locations including booths, signage, uniforms, and guest experience standards.
• Ensure all marketing activities are compliant with corporate guidelines, government regulations, and ethical standards.
• Liaise with resort management, hotel partners, and external vendors to maintain positive working relationships and smooth operations.

4. Recruitment &b>

• Support recruitment, onboarding, and training of new marketing personnel.
• Deliver regular training sessions focused on guest engagement, objection handling, and communication excellence.
• Develop future leaders within the marketing team through mentoring and structured growth plans.

5. Collaboration & Reporting

• Work closely with Sales, HR, Finance, and Resort Operations to ensure alignment on targets, staffing, and quality control.
• Prepare regular performance reports and strategic recommendations for senior management.
• Contribute to marketing strategy meetings, budget planning, and long-term operational development.

KEY POSITION CRITERIA:

• Proven leadership experience in timeshare, vacation ownership, or direct marketing environments.
• Guest Service Mindset
• Ability to lead, by example, producing tours whilst training and developing (CMA/OPC)
• Strong background in field marketing (OPC/CMA), hospitality, or guest-facing sales.
• Demonstrated ability to recruit, train, and motivate large teams.
• Target-driven mindset with the ability to deliver results under pressure.
• Excellent communication, interpersonal, and negotiation skills.
• High energy, resilience, and a passion for coaching teams to success.
• Ability to work flexible hours, including weekends and holidays, as required.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.