Senior Client Servicing Manager

CONTENT NATION; Jakarta Utara; Hybrid; IDR 200.000.000 - 300.000.000; Full time

Job summary

A global digital marketing agency is seeking a Client Servicing Manager to maintain client relationships, develop campaign plans, and ensure project completion. The role requires 7 years of experience in a related field, excellent communication skills, and the ability to attend onsite meetings in Jakarta. A supportive, fully remote work environment with performance bonuses is provided.

Benefits

Performance bonuses

Unlimited leave

Flexible work

Fun work environment

Qualifications

• 7 years of recent related work experience in a digital marketing agency.
• Ability to attend onsite meetings in Jakarta when necessary.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the primary point of contact for clients.
• Attend and facilitate all client meetings and calls.
• Develop and present comprehensive campaign plans.
• Maintain and update ClickUp with project-related tasks.

Skills

Client management

Organizational skills

Detail-oriented

Communication skills

Multitasking

Problem solving

BM copywriting

Job description

Content Nation is a global, fully-remote digital marketing agency. We’re a nation of inventors and innovators, passionate about crafting creative content that engages and builds audiences.

We don’t have clients—we have partners. We help our partners reach out to their target audience in innovative and exciting ways, while occasionally sipping on gin or coffee.

Fully remote. Unlimited flexibility. Supportive team.

Work from anywhere you want (We are 100% remote)

Join a global team

Flexible work built on trust

We don’t count leave days, you take what you need

Fun and supportive work environment

In-person catch-ups for co-located colleagues

Performance bonuses

Be part of the company's growth

We want great people that fit into our culture, not just great candidates that fit our job description! We also actively encourage applications from traditionally underrepresented backgrounds. As a remote company, our success is built on the power of diversity and inclusion.

Responsibilities Include

Primary point of contact for clients, maintaining regular communication to understand their requirements, provide weekly updates and address any concerns promptly.

Attend and facilitate (as appropriate) all status meetings, client meetings and client calls in Jakarta.

Develop and present comprehensive campaign plans and tacticals, including timelines, define deliverables and manage production/output.

Act as a liaison between all internal departments, and the client to ensure a timely completion of projects/ campaigns.

Upkeep ClickUp: Maintain and update the project management tool (We use ClickUp internally) with client-related tasks, deadlines, and progress updates.

Management reporting

Contact is 1 year with opportunity to be converted to full time employment.

The experienced candidate should have most of the following skills and qualification

7 years of recent related work experience (Agency experience required)

Able to attend on site meeting in Jakarta, when necessary

Organized, extremely detail-oriented, and thorough

Good verbal and written communication skills

Ability to multitasks across projects and come up with solutions

Meeting preparedness and ability to troubleshoot issues effectively

Ability in BM copywriting is an added value

What's your expected monthly basic salary?

How many years' experience do you have as a Client Servicing Manager?

How much notice are you required to give your current employer?

Do you have the ability to work from home when required?

Are you willing to travel for this role when required?