Senior Associate, Process Excellence & Operational Impact

Pt Trinusa Travelindo; Jawa Barat; Hybrid; IDR 334,800,000 - 669,600,000; Full time

Job summary

Mastercard is seeking an Associate Managing Consultant – Deploy to lead and coordinate complex, cross‑functional programs for banking and payments clients. You will manage portfolios, define scopes, and partner with client teams to ensure value realization.

The role requires strong PM/PMO skills, stakeholder communication, and the ability to travel. You will work in a multi‑cultural environment, applying accredited change management techniques to deliver measurable outcomes.

Qualifications

• Formal training in project management and change management is expected.
• Fluent in English with local language as a plus.
• Experience delivering large, complex projects in cross‑functional teams.

Responsibilities

• Manage multiple projects within a portfolio with defined roles and timelines.
• Coordinate cross‑functional teams across geographies.
• Identify risks early and propose proactive solutions.
• Engage stakeholders and report on progress, milestones, and benefits.

Skills

Project management

Stakeholder communication

Leadership

Cross‑functional collaboration

Education

Bachelor's degree or equivalent

MBA preferred

Tools

MS Word

MS Excel

PowerPoint

Job description

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Associate Managing Consultant - Deploy
Overview
Make an Impact as an Associate Managing Consultant, Deploy is an execution-oriented client facing competency that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable value by:
- Delivering new products and strategies to market smoothly and efficiently
- Successfully implementing complex technology assets and delivering the most challenging transformation programs to create the new business as usual
- Strengthening client's internal skills, knowledge and experience in critical areas
Transforming client processes and optimizing their management practices
All About the Role
Deploy is a new suite of consulting solutions designed to respond to fast evolving customer needs for execution support, with a dual mission: deployment and value realization over the entire lifetime of major assets. Value realization is a complex task, we can de-risk the entire client/asset journey, from implementation to adoption, usage, and product evolution. This is done through a set of new capabilities focused on expert execution support, that we are bringing in to complement the traditional Advisors areas of strength.
As an Associate Managing Consultant, you will manage multiple projects within a portfolio providing efficient and effective coordination of a complex range of activities by clearly defining project team and stakeholder roles and responsibilities that are aligned with the delivery of the expected benefits. You will also ensure effective identification of risks and pro‑active solutioning to mitigate risks and impact on timelines.
All About You
- Experience delivering large, complex projects and programs of varying scale in cross‑functional, multicultural environments
- Formally trained in a range of project management and change management methodologies and techniques; accreditation in one or more recognized PM/PMO/Change/Service management methodologies is an advantage
- Proven ability to plan and manage multi‑workstream programs from inception through delivery, providing support, direction, and/or technical expertise to project teams across multiple disciplines and geographies
- Strong banking domain knowledge or prior experience working within the banking or financial services industry is required, with a solid understanding of banking operations, products, and regulatory considerations
- Demonstrated ability to build a strong presence within the client organization, extending beyond the immediate boundaries of the program
- Ability to bring relevant and insightful industry perspectives, ideas, and best practices to key stakeholders within the client organization
- Strong interpersonal, communication, and presentation skills; able to clearly define scope, timelines, and budgets both verbally and in writing, and to accurately report on issues, risks, progress, and milestones, summarizing insights with sound analysis, options, and credible solutions
- Ability to handle multiple priorities, work independently, think laterally, and manage competing demands under pressure and resource constraints; capable of performing and articulating cost, benefit, and risk analysis
- Proven capability to lead, motivate, and develop a team of professionals
All About Your Education & Skills
- Bachelor's degree or equivalent qualification. Advanced degree or MBA preferred
- Professional accreditation such as Project Management Professional (PMP) desirable
- Fluent local office language and English required, other languages desirable
- Exposure specifically in payments and / or retail banking or merchants preferred
- Comfortable with significant client interaction and interest in building relationships
- Advanced Word, Excel, and PowerPoint skills required, knowledge of Project Management tools preferred
- Willingness to travel
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
... (continuation of subsequent job postings follows similar structure)