Security Engineer

Packet Systems Indonesia; Daerah Khusus Ibukota Jakarta; On-site; IDR 250.752.000 - 417.921.000; Full time

Job summary

A leading technology solutions company in Jakarta seeks an experienced IT professional to manage Cisco Email Security systems. The ideal candidate will have a bachelor's degree in IT or Computer Engineering and 2 years of relevant experience. Responsibilities include troubleshooting, change requests, and maintenance reporting. This role requires on-site work within Jakarta and has an extendable contract arrangement.

Qualifications

• Bachelor's degree (S-1) in Information Technology or Computer Engineering.
• 2 years of experience in Cisco Email Security management.
• Knowledge in SMTP, DKIM, and DMARC.

Responsibilities

• Support troubleshooting of system issues for the customer.
• Handle change requests in the customer's network.
• Provide maintenance reports on tickets and issues.

Skills

Knowledge of Cisco Email Security

Experience with SMTP, DKIM, DMARC

Troubleshooting skills

Education

Bachelor's degree in Information Technology or Computer Engineering

Tools

Cisco Email Security (IronPort)

Job description

Requirements:

Holding a bachelor's degree (S-1 degree) in Information Technology or Computer Engineering from reputable university

Possessing a solid 2 years of working experience in the management of security engineering for Cisco's Email Security (IronPort)

Must have a strong knowledge in the scope of Cisco Email Security for both implementation (migration, initial configuration, etc.) and maintenance (troubleshooting, reporting, etc.)

Holding CCNP Security or Cisco Certified Specialist in Email Security is a plus

Solid knowledge and experience in managing security technology: SMTP, DKIM, and DMARC

Willing to work in an on-site WFO arrangement within Jakarta Area (in a shifting arrangement)

Willing to work within an extendable contract-based form of employment

Role's Responsibilities:

• Support for troubleshooting of any findings/problems within the designated customer
• Support for change request for the customer's network (should it is required)
• Work as part of PSI customer network with responsibility which includes system maintenance, upgrade, or new initiative (change request) led by the customer's PIC
• Provide an initial troubleshooting for incoming issues before escalation to next level support
• Verify with customer to make sure that the request or issue are completed within the desired criteria
• Work with other customer's infrastructure team (such as security, network, etc.) and third‑party vendors to open case and escalation as part of troubleshooting
• Provide maintenance report such as tickets and issues (corrective), preventive and network documentation.
• Monitoring system-health, as well as to act and/or report for issue mitigation
• Act as a support for new installation; integrating of the desired system into the existing system as well as the required migration
• Working as a team in managing all the project documentation (ranging from Site Survey, MoP, and UAT) as a build documentation

Posting Code: #LI-IG1