Sea Logistics Customer Care Specialist

Kuehne + Nagel (ID); Kota Semarang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global logistics provider is looking for a Sea Logistics Customer Care Specialist in Semarang, Central Java. This full-time role involves engaging with customers to meet their sea freight logistics needs. Candidates should have at least 3 years of experience in customer service or logistics, excellent communication skills, and proficiency in relevant software. Join the team to help enhance customer experience in the dynamic logistics industry.

Benefits

Competitive salary and benefits package

Opportunities for professional development

Comprehensive training and onboarding program

Qualifications

• Minimum 3 years of experience in customer service or logistics role.
• Strong communication and interpersonal skills for effective liaison.
• Proficient in logistics and customer relationship management software.

Responsibilities

• Drive customer engagement and satisfaction through collaboration.
• Manage customer inquiries and prepare quotations.
• Coordinate with operations teams for shipment execution.

Skills

Customer service experience

Communication skills

Problem-solving skills

Interpersonal skills

Analytical skills

Tools

CRM software

Logistics software

Job description

As a Sea Logistics Customer Care Specialist at Kuehne + Nagel (ID), you will play a crucial role in providing exceptional customer service and support to our clients within the freight/cargo forwarding industry. This full-time position is based in Semarang, Central Java, ID and will involve working closely with our customers to ensure their sea freight logistics needs are seamlessly met.

What you'll be doing

• Drive customer engagement, satisfaction, retention, and reactivation in close collaboration with Field Sales and Operational Care.
• Build and maintain strong operational relationships with customer contacts through daily interactions, regular service reviews, and proactive advisory support.
• Qualify customer inquiries and prepare quotations within approved pricing guidelines, following up to secure acceptance and closure.
• Support customer onboarding in line with standard working instructions, ensuring accurate capture and transfer of customer requirements into internal systems, including initial orders.
• Validate, enter, and manage customer orders through the operational execution process accurately and on time.
• Coordinate closely with operations teams to ensure smooth shipment execution and timely issue resolution.
• Collaborate with Finance to manage credit limits in line with business development needs and coordinate actions when challenges arise.
• Prepare, review, and continuously improve customer reports and performance dashboards.
• Ensure delivery against agreed financial targets, service KPIs, and strategic objectives.
• Proactively identify service improvement opportunities to enhance customer experience and operational efficiency.

What we're looking for

• Minimum 3 years of experience in a customer service or logistics role, preferably within the freight/cargo forwarding industry
• Strong communication and interpersonal skills, with the ability to liaise effectively with customers and internal stakeholders
• Excellent problem-solving and analytical skills to identify and resolve customer issues
• Proficiency in using relevant logistics and customer relationship management software
• Familiarity with sea freight shipping processes and regulations
• Fluency in English and Bahasa Indonesia
• A team-oriented mindset and a commitment to delivering exceptional customer service

What we offer

• Competitive salary and benefits package
• Opportunities for professional development and career advancement
• Collaborative and supportive work environment
• Comprehensive training and onboarding program
• Health and wellness initiatives to promote employee wellbeing

About us

Kuehne + Nagel (ID) is a leading global logistics provider, offering a wide range of freight forwarding and supply chain management solutions. With a strong presence in Indonesia, we are dedicated to delivering innovative and reliable logistics services to our clients in the manufacturing, transport and logistics industries. Our team of passionate and talented professionals is committed to driving the success of our customers and shaping the future of the logistics industry.

Apply now to become part of the Kuehne + Nagel (ID) team and embark on an exciting career in the dynamic world of sea logistics.