SAMPOERNA UNIVERSITY - INFORMATION SYSTEM STAFF

Sampoerna Schools System; Jakarta Selatan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A prominent educational institution in Indonesia is seeking an Information System Staff member for a full-time role. The candidate will provide technical support for the university’s core applications, diagnose system-related issues, and assist in software implementation. A Bachelor's degree in Information Systems or related field is required, along with 1-3 years of IT support experience. Fluency in Bahasa Indonesia and proficiency in English are mandatory. This position is ideal for those passionate about educational technology.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Informatics, or related field.
• 1-3 years of experience in technical IT support or application support role.
• Fluency in Bahasa Indonesia and proficiency in English.

Responsibilities

• Provide first-level and technical support for the university’s core applications.
• Diagnose and resolve system-related issues in collaboration with Information System Officer.
• Assist in implementing and configuring software modules based on user requests.
• Execute development tasks such as setting up workflows and templates.
• Support users in navigating and operating within supported systems.

Skills

Java

SQL

Technical IT support

Application support

Education

Bachelor's degree in Information Systems

Bachelor's degree in Computer Science

Bachelor's degree in Informatics

Job description

SAMPOERNA UNIVERSITY - INFORMATION SYSTEM STAFF

Full-time

Sampoerna University is the only university in Indonesia that offers an American-style higher education experience. As part of the Sampoerna Schools System, it represents the culmination of the nation’s only integrated system of schools based on international standards of quality.

Sampoerna University operates programs under the licensure and credentialing authorities of the Ministry of Education and Culture of the Republic of Indonesia. Set up with national and international standards, Sampoerna University is uniquely qualified to make substantive contributions to society through education.

Sampoerna University is more than just a campus — it is a learning community that prepares students to succeed both academically and professionally. Here, students will not only learn and acquire academic rigor—they will be challenged to think, perform, and grow to a more advanced level. With our programs, students are assured to have better skills and credentials that will open the doors to both national or international careers after they graduate.

Sampoerna University aspires to foster future leaders with strong moral character and internationally competitive skills sets, enabling them to actively participate in building a more prosperous, equitable, respected, and globally competitive Indonesia.

Sampoerna University aims to provide students affordable access to education that meets the highest international standards. Sampoerna University offers a curriculum unique in Indonesia built around an American general education core, successfully preparing students for credential completion at Sampoerna University or for recognized transfer abroad. We also provide a full spectrum of cocurricular and pre-professional opportunities that ensure student success, preparing leaders for a global society.

Responsibilities

• Provide first-level and technical support for the university’s core applications (e.g., ACADIS, LMS, HR System, Finance System).
• Diagnose and resolve system-related issues in collaboration with Information System Officer or vendors.
• Assist in implementing and configuring software modules based on functional specifications or user requests.
• Execute development tasks under supervision, such as setting up workflows, templates, forms, or parameters in supported applications.
• Retrieve, process, and validate structured data from databases or systems for reporting, analysis, or integration purposes.
• Ensure data accuracy and consistency. Support the preparation of routine or ad hoc reports for academic or administrative purposes.
• Support users in understanding how to navigate and operate within supported systems. Respond to inquiries, assist with system access, and provide simple user guidance or documentation.
• Participate in functional and technical testing of new features or changes to systems. Assist in documenting test cases, logging bugs, and verifying fixes before deployment.
• Maintain technical documentation related to configuration, incidents, and recurring issues. Support updates to user manuals, knowledge base articles, or system logs.
• Assist in routine tasks related to system integration, such as data synchronization jobs, API data exchange support, and scheduled data uploads or exports.
• Support communication with external vendors or third-party developers by preparing technical details, screenshots, or log data necessary to resolve escalated issues.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Informatics, or a related technical field.
• 1-3 years of experience in a technical IT support or application support role.
• Exposure to information systems in educational institutions is a plus.
• Experienced in Java and SQL is a must.
• Fluency in Bahasa Indonesia and proficiency in English.