Sales Supporting Manager (Sales Support & Organization Management)

PT Coway International Indonesia; Jakarta Utara; On-site; IDR 830.564.000 - 1.162.791.000; Full time

Job summary

A leading sales support organization in Jakarta Utara seeks a seasoned leader to drive effective sales operations and manage a diverse team. The ideal candidate will have over 10 years of experience in sales operations or organizational management, strong leadership skills, and proficiency in analytical reporting tools. This role emphasizes process improvement and requires a proactive approach to team development and collaboration across departments.

Qualifications

• Minimum 10 years of experience in sales operations or organizational management.
• Proven experience in leading and managing diverse teams.
• Experience in direct selling, FMCG, or similar industries.

Responsibilities

• Lead and manage the sales support team and monitor KPI performance.
• Drive process innovation and standardization in sales support activities.
• Oversee recruitment and evaluation of various roles within the organization.

Skills

Leadership

Team Management

Analytical Skills

Process Improvement

Problem-Solving

Education

Bachelor’s degree in Business Administration or related field

Master’s/MBA preferred

Tools

Microsoft Excel

PowerPoint

Dashboard/BI tools

Job description

Lead and manage the DS. Support team, ensuring KPI performance achievement across sales operations and organization support.

Drive process innovation, efficiency, and standardization in sales support activities across HQ and branches.

Monitor and track project progress, ensuring alignment with sales department objectives.

Oversee recruitment, activation, and evaluation of Health Planners (HP), HM, SM, and GM (All Levels of Organization) in collaboration with DST (Organization).

Manage corporate support functions, including booth performance, B2B requisitions, and sales orders verification processes.

Provide regular reporting on team performance, sales support operations, and proposed budget utilization.

Ensure coordination and collaboration with DS. Planning and DS. Organization teams for seamless sales operations.

Team & Scope of Work

Supervise functions including:

• Corporate & B2B Support (Corporate requisitions, sales verification, performance reporting)
• Org. Management (Recruitment, activation, promotion/demotion programs, evaluation)

Act as team coach and mentor, developing second liners and ensuring role coverage for absent/vacant positions.

Represent DS. Support in cross-department collaboration and project initiatives.

Propose and implement process improvements to strengthen sales support and organization management.

Supporting for any relocation/improvements of sales office place/organization meeting point.

Weekly & monthly DST performance reports.

Verified and accurate operational reports from branches (sales orders, SLA, corporate issues).

Monthly DST KPI Meeting facilitation.

Coaching and performance review of DST Organization team.

Continuous process improvements in DST support functions.

Requirements

Bachelor’s degree in Business Administration, Management, or related field (Master’s/MBA preferred).

Minimum 10 years of experience in sales operations, business support, or organizational management and development.

Proven experience in leading and managing teams with diverse roles (sales admin, performance analysis, corporate support, etc.).

Experience in direct selling, FMCG, or similar industries is a strong advantage.

Strong leadership and people management skills with the ability to coach and develop team members.

Analytical mindset with expertise in KPI monitoring, performance reporting, and data‑driven decision‑making.

Strong process improvement and innovation skills, with the ability to streamline sales operations.

Proficiency in Microsoft Excel, PowerPoint, and reporting tools (dashboard/BI preferred).

Problem‑solving ability with a proactive and results‑oriented mindset.