Sales & Support VA

TalentPop App; Surabaya ꦱꦸꦫꦧꦪ; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A fast-growing e-commerce firm seeks a Sales and Support Virtual Assistant to provide exceptional customer service and support. The ideal candidate will have a minimum of 1 year of remote work experience in sales or customer support, possess excellent communication skills, and be tech-savvy. This role offers full-time remote work with performance-based raises and a collaborative team environment. Join us and help shape the future of e-commerce sales and support.

Benefits

Performance-based raises

Paid time off

Health stipend or HMO coverage

Recognition bonuses

Career development opportunities

Qualifications

• Minimum of 1 year remote/online experience in sales, customer support, or virtual assistant roles.
• Excellent written and verbal communication skills in English.
• Ability to work independently in a remote, fast-paced environment.

Responsibilities

• Provide real-time support to customers via live chat, email, SMS, and phone.
• Manage order inquiries, including shipping, tracking, returns, and refunds.
• Collaborate with internal teams to meet performance and service goals.

Skills

Sales experience

Customer support

Communication skills

Tech-savvy

Independence

Tools

Shopify

Gorgias

Zendesk

Job description

We're Hiring: Sales and Support Virtual Assistant (VA)

Remote | Full-Time | E-commerce Support

At TalentPop App, we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team.

If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit.

IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!

To ensure your application is reviewed by the Recruitment Team, you must follow these critical steps exactly. Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.

• When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.
• In the application form, you’ll be asked for an application code – please enter BCS in that field.

Key Responsibilities

• Provide real-time support to customers via live chat, email, SMS, and phone
• Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities
• Manage order inquiries, including shipping, tracking, returns, and refunds
• Update CRM tools and track customer interactions accurately
• Represent each e-commerce brand in a way that reflects their tone and values
• Share customer feedback and insights to improve sales processesCollaborate with internal teams to meet performance and service goals

Qualifications

• Minimum of 1 year remote/online experience in sales, customer support, or virtual assistant roles
• Excellent written and verbal communication skills in English
• Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools
• Ability to work independently in a remote, fast-paced environment
• Detail-oriented, proactive, and results-driven

Technical Requirements

• A personal PC or laptop with an i5 processor or higher.
• A stable internet connection with a minimum of 15 Mbps upload and download speeds.
• A quiet, professional workspace for calls.

What We Offer

• Performance-based raises and commission opportunities
• Paid time off
• Monthly health stipend or an HMO coverage to keep you feeling your best(location-dependent)
• Recognition bonuses for outstanding performance
• 100% remote setup with a supportive, collaborative team environment
• Career development opportunities

Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today.