Sales Support Representative

Candid-I; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading logistics company in Jakarta seeks a Sales Support Representative responsible for preparing quotations, managing customer relations, and supporting business development. The ideal candidate has at least 3 years of sales experience and a strong understanding of logistics. Excellent communication skills and the ability to work under pressure are essential. This role involves collaboration with diverse teams and vendors in Southeast Asia.

Qualifications

• Minimum 3 years sales/estimator experience.
• Ability to work independently and in a team.
• Good in both written and spoken English.

Responsibilities

• Participate as a member of the team, working closely with managers.
• Attend networking and respond to customer enquiries.
• Establish vendor relationships in South East Asia.
• Prepare and submit customer onboarding documents.

Skills

Sales experience

Logistics knowledge

Communication skills

Negotiation skills

Analytical skills

Teamwork

Proficiency in Microsoft Office

Education

Diploma or degree in business administration or related field

Job description

About the job: Sales Support Representative

The primary focus of the role is the preparation and submission of quotations and proposals. Maintain and develop existing/new customer relations with specific focus on Clearing and Forwarding.

Role

Report directly to a Commercial Manager.

Responsibilities

• Actively participate as a member of AW Indonesia and regional SEA teams, working closely with other Commercial and Business Unit Managers within South East Asia and other entities globally.
• Attend networking and direct customer enquiries.
• Request rates from service providers and assist Business Development Manager & Commercial Managers for all proposals compilation.
• Establish and develop vendor relationships in South East Asia (e.g. with transporters, barge brokers/carriers, container shipping lines and freight forwarders) including full hands‑on operational support where required.
• Maintain a high standard of service delivery at all times.
• Outward personality to communicate effectively with customers and build positive relationships.
• Resolve problems/queries efficiently.
• Address internal and external operational issues, liaise and coordinate with vendors (ports operators, transporters, etc.) and internal customers.
• Attend monthly commercial activity reporting in the form of sales pipeline/enquiry register.
• Prepare and submit customer onboarding documents to legal for review.
• Work through service agreements for secured businesses with the legal department.
• Ensure compliance with Group Policies.
• Other duties as assigned by the Superior.
• Reinforce Group culture, values and reputation.

About You

• Diploma or degree in business administration, logistics or a related field.
• Minimum 3 years sales/estimator experience.
• Excellent commercial and entrepreneurial flair is critical to the success of this role.
• Strong builder of relationships with interested parties.
• Good knowledge of the shipping and logistics management industries specifically focused on local and cross‑border transport, air freight, SEA LCL, FCL, OOG, BB, part/full charter.
• Analytical in approach with capabilities of compiling shipment estimates.
• Proven ability to work on cross‑functional and multicultural teams.
• Strong character, initiative, creative, innovative and analytical skills.
• Meticulous, responsible and positive working attitude, willingness to help others.
• Ability to work independently and in a team.
• Adaptable and able to accommodate prevailing conditions.
• Proficient with Microsoft Office.
• Ability to work effectively in a high‑pressure and fast‑paced working environment meeting deadlines and/or beyond office hours.
• Ability to travel.
• Strong organisational and administrative skills.
• Proactive and a quick learner.
• Superior interpersonal and communication skills.
• Good in both written and spoken English.
• Effective negotiation and conflict resolution skills.
• Regularly updating customers on rate levels and market dynamics.
• Effective use of telephonic and email communications.
• Close working relationship with colleagues and customers.
• Communicate and work with all overseas branches on Freight & Project leads to and from South East Asia.