Sales Retail Associate

Pt. Central Distrindo Putra Sejahtera; Kota Yogyakarta; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A logistics firm in Yogyakarta is seeking Customer Service agents to support international operations. Candidates should hold a Diploma or Bachelor’s degree and be fluent in English. The role involves handling inquiries and ensuring service quality during night shifts in a remote setting. Ideal applicants have strong communication skills and at least one year of experience in logistics.

Qualifications

• Minimum one year of experience in the logistics industry.
• Spanish fluency preferred for specific roles.
• Comfortable working in a remote environment and on night shifts.

Responsibilities

• Handle pre‑sales and after‑sales inquiries via call and email.
• Manage customer inquiries, consultation request, order tracking, and complaints.
• Ensure service quality meets SLA/KPI targets.
• Communicate clearly and professionally in every interaction.

Skills

Fluent in English

Strong communication skills

Attention to detail

Resistance to pressure

Education

Diploma or Bachelor’s degree in any major

Job description

Job Description

Our client in the logistics industry is hiring Customer Service agents to support international operations. The role requires night shifts, remote connectivity worldwide, handling pre‑sales and after‑sales inquiries, ensuring SLA/KPI targets.

• Handle pre‑sales and after‑sales inquiries via call and email
• Manage customer inquiries, consultation request, order tracking, and complaints
• Ensure service quality meets SLA/KPI targets
• Communicate clearly and professionally in every interaction

Minimum qualifications:

• Diploma or Bachelor’s degree in any major
• Fluent in English; Spanish fluency preferred for specific roles
• Minimum one year of experience in the logistics industry
• Strong resistance to pressure and ability to stay motivated under challenging situations
• Strong sense of responsibility, attention to detail, and excellent communication skills
• Comfortable working in a remote environment and on night shifts