Sales Retail

Pt. Gree Electric Appliances Indonesia; Kota Yogyakarta; On-site; IDR 12.000.000 - 100.000.000; Full time

Job summary

A leading e-commerce company in Yogyakarta is seeking a Customer Service representative. Responsibilities include managing inquiries and feedback, resolving issues, and enhancing customer experience. Candidates should have a degree, strong communication skills, and availability for shifts. A fast-paced environment awaits, and applicants can expect a contract of 3 to 6 months.

Qualifications

• Minimum diploma or bachelor's degree from any major.
• Preferably has 1 - 2 years of experience in Customer Service.
• Willing to work in shifts and able to start immediately.

Responsibilities

• Handle CS end-to-end processes including complaints through various channels.
• Manage and resolve customer-related issues and escalations.
• Provide feedback to the company based on customer insights.

Skills

Strong interpersonal communication skills

Detail-oriented

Good organizational skills

Analytical thinking

Education

Diploma or Bachelor's degree

Job description

Customer Service

Yogyakarta, Yogyakarta IDR15000000 - IDR25000000 Y Shopee Internasional Indonesia

Posted today

Job Description

• Handle CS end-to-end process, including complaints and inquiries from sellers and buyers through calls, email, and Live Chat
• Manage and resolve customer-related issues and escalations
• Be the voice of customers to provide feedback to the company
• Analyze customer experience reports and insights, and come up with improvement suggestions and initiatives

Requirements

• Minimum diploma or bachelor's degree from any major
• Preferably has 1 - 2 years of experience in Customer Service area
• Strong interpersonal communication skills, detail-oriented person, and good organizational skills
• Willing to work in shifts and has a big interest working in an e-commerce company
• Placement is in Yogyakarta for 3 - 6 months contract based

Additional responsibilities

• Respond to shopper / auditor email enquiries
• Quality check online reports & surveys according to set service standards
• Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations & surveys
• Assist in recruiting new shoppers / auditors in Americas / Europe region to boost database

Additional Requirements

• Diploma or Bachelor's degree in any field
• Open to fresh graduates
• Detail-oriented with strong analytical thinking
• Capable of working independently and meeting deadlines in a fast-paced setting
• Based in Yogyakarta
• Available to start immediately
• Willing to work in shifts

Ready to take on the challenge? Apply now and be part of an exciting, fast-paced environment

Only applicants who fulfill the stated criteria will be shortlisted