Sales Operations Manager

PT Rich Products Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading foodservice company in Jakarta is seeking a dynamic Sales Operation Manager to lead and optimize sales operations. This role involves developing sales strategies, coordinating with various departments, and ensuring performance monitoring. The ideal candidate has a Bachelor's degree and significant managerial experience, alongside strong analytical and leadership skills. Frequent travel is required.

Qualifications

• Minimum 10 years of working experience, with at least 5 years in a managerial role.
• Proven experience managing teams and driving performance improvements.
• High adaptability and results orientation.

Responsibilities

• Develop and implement effective sales operations strategies.
• Track KPIs, sales productivity, and operational metrics.
• Provide operational support to the sales team during nationwide activities.

Skills

Leadership

Analytical Skills

Stakeholder Management

Problem Solving

Education

Bachelor’s degree in Business Administration, Marketing, or related field

Master’s degree preferred

Tools

CRM software

Data analytics tools

Job description

An exciting opportunity has arisen for a dynamic, creative, results-driven, and professional Sales Operation Manager to join our big and innovative family. This great opportunity is best suited for an energetic and aspiring person who wants to be part of a global organization.

Reporting directly to the General Manager, you will be accountable for supervising and drive sales of the technical sales team in the foodservice segment in the assigned area. This will be an exciting challenge for you and will open an opportunity to accelerate your own career.

The Sales Operations Manager is responsible for leading and optimizing the company’s sales operations to drive efficiency, performance, and profitability. This role oversees the development and execution of sales strategies, processes, and systems that support the commercial team, ensuring effective collaboration between sales, marketing, supply chain, and finance.

The key responsibilities for Sales Operation Manager (Jakarta) will be :

1. Sales Strategy & Planning

• Develop and implement effective sales operations strategies aligned with business objectives.
• Support the sales leadership team in forecasting, budgeting, and performance tracking.
• Analyze market trends, customer data, and sales performance to identify growth opportunities.

2. Process Optimization & Execution

• Design, monitor, and continuously improve sales processes, tools, and reporting systems.
• Ensure sales activities are well-coordinated with other departments (marketing, finance, supply chain).
• Drive standardization and efficiency across regional sales operations.
• Lead and manage a high-performing sales operations team.
• Set clear goals, coach team members, and build a culture of accountability and continuous improvement.
• Foster strong communication and collaboration across internal teams and with key stakeholders.

4. Performance Monitoring & Reporting

• Track KPIs, sales productivity, and operational metrics to ensure sales targets are achieved.
• Prepare and present regular reports to management on performance insights and business trends.
• Implement CRM and data analytics tools to improve visibility and decision‑making.

5. Market & Field Support

• Provide operational support to the sales team during nationwide activities, campaigns, and customer engagements.
• Frequently travel across regions to oversee implementation, assess performance, and strengthen customer relationships.

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field (Master’s degree preferred).
• Minimum 10 years of working experience, with at least 5 years in a managerial role within sales operations, commercial excellence, or similar capacity.
• Proven experience managing teams and driving performance improvements.
• Strong background in B2B industries or FMCG sector preferred.
• Excellent analytical, organizational, and leadership skills.
• Proficient in English (both written and spoken); Mandarin is an advantage.
• Willingness to travel frequently nationwide.
• Strategic thinking and business acumen.
• Strong communication and stakeholder management skills.
• Data-driven decision-making and problem-solving capability.
• Team leadership and talent development.
• High adaptability and results orientation.