Sales Operations & CRM Specialist

EyeBio; Daerah Khusus Ibukota Jakarta; Hybrid; IDR 667.000.000 - 1.000.501.000; Full time

Job summary

A leading biotechnology company seeks a Sales Operations & CRM Specialist in Jakarta, Indonesia. This role involves optimizing sales processes and ensuring data integrity within the CRM platform. The successful candidate will perform sales calculations, build reports, and provide training on CRM usage, with a focus on Veeva. A bachelor's degree and at least 2 years of experience in sales effectiveness or business analytics are required. The position offers a hybrid work arrangement, emphasizing flexibility and collaboration.

Qualifications

• At least 2 years of proven experience in sales effectiveness or business analytics.
• Proven track record implementing or improving sales processes and CRM configurations.
• Managed data quality programs and integrations across systems.
• Excellent project management skills, ensuring timely and successful delivery of initiatives.

Responsibilities

• Execute monthly and quarterly sales calculations with high accuracy.
• Administer Veeva CRM (users, roles, permissions) and configure fields.
• Build reports, dashboards, and pipelines tailored to sales and leadership needs.
• Deliver accurate, timely sales reports and dashboards to stakeholders.

Skills

Academic Quality Improvement Program (AQIP)

Agile Coaching

Business Data Analytics

Content Creation

Customer Relationship Building

Customer Relationship Management (CRM) Utilization

Data Analysis

Data-Driven Decision Making

Data Quality

Data Quality Control

Digital Content Development

Direct Marketing

Event Planning

Market Research

Planning Budgeting And Forecasting (PBF)

Pricing Strategies

Product Management

Project Management

Release Testing

Sales Pipeline Management

Sales Process

Strategic Thinking

System Administration

Veeva CRM

Education

Bachelor's degree in business or a related field

Tools

Excel

Tableau

Power BI

Veeva CRM

Job description

Job Description

The Sales Operations & CRM Specialist supports a high-performing sales organization by optimizing processes, data, and tools across the lead-to-order lifecycle. Ensure the CRM platform effectively supports the end-to-end sales process and delivers reliable, actionable data. This role is responsible for system administration, configuration, and integrations, as well as maintaining data quality and building reports and dashboards that guide sales execution and leadership oversight

ROLES & RESPONSIBILITIES

Sales Operations

• Execute monthly and quarterly sales calculations with high accuracy, including reconciliation with sales team and finance actuals.

• Perform incentive (SIP) calculations accurately and on time, maintaining clear crediting rules, audit trails, and dispute resolution processes.

• Deliver accurate, timely sales reports and dashboards to stakeholders in daily basis, ensuring consistent definitions and clear insights.

• Data quality governance: Establish and enforce data quality standards (completeness, accuracy, timeliness)

CRM Specialist

• Administer Veeva CRM (users, roles, permissions), configure fields, objects, and automations.

• Maintain data integrity: imports, deduplication, validation rules, and audits.

• Build reports, dashboards, and pipelines tailored to sales and leadership needs.

• Integrate Veeva CRM with related systems.

• Train users, create documentation, and provide ongoing support, champion best practices.

• Gather requirements and deliver enhancements; manage release testing and governance.

QUALIFICATIONS, SKILLS, & EXPERIENCE

• Bachelor’s degree in business, or a related field.

• At least 2 years of proven experience in sales effectiveness, or business analytics.

• Advanced analytical and problem-solving skills, proficient in data analysis and visualization tools such as Excel, Tableau, and Power BI.

• Proven track record implementing or improving sales processes and CRM configurations.

• Managed data quality programs and integrations across systems.

• Proactive mindset with strategic thinking and innovative problem-solving to address the challenges.

• Excellent project management skills, ensuring timely and successful delivery of initiatives.

• Meticulous attention to detail, ensuring accuracy and quality in all aspects of work.

Required Skills

• Academic Quality Improvement Program (AQIP)
• Agile Coaching
• Business Data Analytics
• Content Creation
• Customer Relationship Building
• Customer Relationship Management (CRM) Utilization
• Data Analysis
• Data-Driven Decision Making
• Data Quality
• Data Quality Control
• Digital Content Development
• Direct Marketing
• Event Planning
• Market Research
• Planning Budgeting And Forecasting (PBF)
• Pricing Strategies
• Product Management
• Project Management
• Release Testing
• Sales Pipeline Management
• Sales Process
• Strategic Thinking
• System Administration
• Veeva CRM

Employee Status

Regular

Relocation

VISA Sponsorship

Travel Requirements

Flexible Work Arrangements

Hybrid

Shift

Valid Driving License

Hazardous Material(s)

Job Posting End Date

12/23/2025

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.