Sales Officer

Dune Group Indonesia; Denpasar Selatan; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

DUNE World is looking for a full-time, on-site Sales Officer in Denpasar to handle inquiries, reservations, and sales for the French market. You will manage communications, quotes, and follow-ups to help grow revenue and partnerships.

The role requires excellent English, travel/hospitality knowledge, and the ability to work with international clients and travel agents. On-site collaboration with teams is essential.

Qualifications

• Bachelor's degree in Business, Marketing, Tourism, Hospitality, or related field
• Experience in sales, reservations, travel, hospitality, or customer service
• Strong customer service and interpersonal skills
• Experience in lead generation and identifying sales opportunities
• Excellent written and verbal communication skills
• Familiarity with channel sales and partner network management
• Ability to develop and maintain partnerships with travel agents and corporate clients
• Strong organizational skills and attention to detail
• Fluent in English; French or additional languages is a strong advantage
• Experience working with international clients and adapting communication styles across cultures
• Client-focused, proactive, and detail-oriented mindset

Responsibilities

• Manage customer communications and sales inquiries for the French market, ensuring timely and professional responses.
• Assisting with reservations, quotations, and booking follow-up
• Supporting sales growth and achieving revenue targets
• Developing and maintaining relationships with travel agents and partners
• Coordinating with internal teams to ensure smooth guest experiences
• Monitoring outstanding payments, documents, and guest requirements
• Assisting with sales reporting and administrative tasks

Skills

French market

Lead generation

CRM

Reservations

Customer service

Communication

Organization

Multitasking

Digital tools

Travel industry

Education

Bachelor's degree

Tools

CRM systems

Booking platforms

Job description

DUNE World is a global travel and diving company with more than 25 years of experience creating unforgettable experiences across some of the world's most breathtaking destinations, including Indonesia, the Maldives, and the Red Sea.

From liveaboard adventures and diving expeditions to resort stays, dive centers across the world, and tailor-made travel experiences, DUNE World combines exploration, comfort, and hospitality to deliver exceptional journeys for travelers and ocean enthusiasts worldwide.

Backed by a passionate and professional international team, DUNE World is committed to providing seamless, high-quality experiences both above and below the surface, connecting people with nature, adventure, and cultures in extraordinary destinations.

We are currently seeking a full-time, on-site Sales Officer based in Denpasar.

The Sales Officer will be responsible for handling customer inquiries, managing reservations and sales operations, generating leads, and supporting business growth through various sales channels. This role requires strong communication and organizational skills, as well as the ability to build long-term relationships with clients, travel agents, and business partners.

Key responsibilities

• Manage customer communications and sales inquiries for the French market, ensuring timely and professional responses.
• Assisting with reservations, quotations, and booking follow-up
• Supporting sales growth and achieving revenue targets
• Developing and maintaining relationships with travel agents and partners
• Coordinating with internal teams to ensure smooth guest experiences
• Monitoring outstanding payments, documents, and guest requirements
• Assisting with sales reporting and administrative tasks

Qualifications & Experience

• Bachelor's degree in Business, Marketing, Tourism, Hospitality, or a related field preferred
• Previous experience in sales, reservations, travel, hospitality, or customer service
• Strong customer service and interpersonal skills
• Experience in lead generation and identifying sales opportunities
• Excellent written and verbal communication skills
• Knowledge of sales operations and booking procedures
• Familiarity with channel sales and partner network management
• Ability to develop and maintain partnerships with travel agents and corporate clients
• Strong administrative and organizational skills with excellent attention to detail
• Ability to manage multiple bookings, deadlines, and priorities simultaneously
• Comfortable using digital tools such as email, CRM systems, spreadsheets, and booking platforms
• Strong follow-up and problem-solving skills
• Ability to work independently and collaboratively within a team
• Fluent in English (spoken and written); French or additional languages are a strong advantage
• Experience working with international clients and adapting communication styles across cultures
• Client-focused, proactive, and detail-oriented mindset
• Ability to maintain accuracy and confidentiality when handling guest information and documentation
• Passion for diving, adventure travel, hospitality, or eco-tourism is highly valued