Sales Officer

Dune Group Indonesia; Denpasar; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading diving and travel company in Bali is seeking a Sales Officer to connect travelers with diving adventures. You will manage bookings, respond to inquiries, and ensure exceptional customer service. Ideal candidates have over 2 years in travel or hospitality and are passionate about diving. Join us in our dive center office in beautiful Sanur and help create unforgettable experiences.

Benefits

Competitive salary based on experience

Career growth opportunities

Passionate team environment

Qualifications

• 2+ years of experience in travel, diving, hospitality, or customer service.
• Fluent in English; additional languages are a plus.
• Passionate about diving, travel, and creating meaningful guest experiences.

Responsibilities

• Respond to client and agent inquiries via email, phone, and web.
• Manage reservations, issue confirmations, and send invoices.
• Ensure excellent customer service from start to finish.

Skills

Communication skills

Organizational skills

Digital tool proficiency

Customer service

Tools

CRM

Spreadsheet software

Job description

Dreaming of a job that combines travel, diving, and making people smile?

At Dune World, we’ve been exploring the ocean for over 25 years connecting divers and travelers to unforgettable adventures across Indonesia, Egypt, Maldives, and beyond.

Now, we’re looking for a Sales Officer in Bali, to join our growing team and bring the Dune experience to divers around the world.

Role Overview

As a Sales Officer, you’ll be the first connection between travelers and their next diving adventure. You’ll handle customer inquiries, manage bookings, and make sure each guest’s journey — from first contact to final dive — runs perfectly. This role is ideal for someone who loves communication, organization, and the ocean.

Key Responsibilities

• Respond to client and agent inquiries via email, phone, and web
• Provide information about diving trips, destinations, and services
• Manage reservations, issue confirmations, and send invoices
• Coordinate with operational teams across destinations to manage availability and logistics
• Handle changes, cancellations, and special requests
• Maintain accurate records in our booking system (CRM)
• Ensure excellent customer service from start to finish

Requirements

• 2+ years of experience in travel, diving, hospitality, or customer service
• Fluent in English (French or another language is a plus)
• Excellent communication and organizational skills
• Comfortable with digital tools (email, CRM, spreadsheets)
• Passionate about diving, travel, and creating meaningful guest experiences
• Based in or willing to relocate to Bali

What We Offer

• Competitive salary based on experience
• Join a passionate, international team that shares your love for diving and travel
• Work from our dive center office in beautiful Sanur, Bali
• Career growth opportunities within a global diving and travel company
• Be part of a mission-driven organization that connects people with the ocean