Sales Manager (IKEA Alam Sutera)

IKEA Indonesia; Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading home furnishing retailer seeks an experienced sales manager in Tangerang to enhance customer experience and lead the commercial action plan. Ideal candidates have 5-7 years in sales management, a strong customer focus, and analytical skills. This role requires effective communication in local and English languages, with opportunities for professional growth in a dynamic team culture.

Qualifications

• 5 – 7 years as manager area sales or line manager sales.
• Understand profit and loss and how to affect its result through departmental actions.
• Business-minded and result-driven with a customer focus.
• Experience handling reduced discontinued product.
• Experience of taking commercial decisions based on local market information.
• Leading and developing people with good results.

Responsibilities

• Secure a consistent, seamless positive customer experience.
• Deliver and lead the commercial action plan.
• Know local market potential and ensure local relevance.
• Secure competent and high-performing teams.
• Implement country priorities and share good solutions.

Skills

Sales management

Customer focus

Analytical skills

Communication in English

Leadership

Job description

Secure a consistent, seamless positive customer experience through all channels by ensuring that your department is always striving to fulfil the three IKEA customer motivators: "Is it worth it?", "Can I trust IKEA", "Is there something for me?"

Deliver and lead the commercial action plan; taking input from the team and the matrix manager to ensure the department supports the achievement of the goals for the country, maximizes sales and generates sustained long-term profitability.

Know your local market potential and work with your team and other functions to ensure your store is locally relevant throughout the different sales channels. Analyze the qualitative performance of your store using IKEA research tools to improve the IKEA mechanical sales system and easy buying process through all channels.

Secure competent and high‑performing teams and leaders who inspire and empower every co‑worker to recognize and understand their contribution. Ensure your shopkeepers understand the multichannel retail environment they are working in and know how to use this in the best and most commercial way for different customers.

Secure successful implementation of country priorities and the sharing and implementing of good solutions.

Qualifications & Experience

• 5 – 7 years as manager area sales or line manager sales.
• Understand profit and loss and how to affect its result through departmental actions.
• Business‑minded and result‑driven with a customer focus.
• Experience handling reduced discontinued product.
• Experience of taking commercial decisions based on local market information.
• Leading and developing people with good results.
• Excellent verbal and written communication skills, both in local language and English.
• Skilled in creating high commercial performance, analytical and numerical skills, including setting and implementing action plans, budgets and following up goals.

Location: Alam Sutera, Tangerang.

IKEA, the world's largest home furnishing retailer, opened its first store in Indonesia, Alam Sutera (Tangerang) in 2014. Our co‑workers have grown to 194,000 worldwide. Our culture is based on the spirit of togetherness, enthusiasm and fun. We’re always looking for people who share our positive attitude and values.