Sales Freight Forwarding Supervisor (Surabaya)

PT Tera Logistic Indonesia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading logistics company in Surabaya is seeking a Sales Freight professional with a minimum of 3 years of experience in Freight Forwarding. The role involves acquiring new customers, preparing tailored pricing offers, and ensuring smooth operations for shipments. Strong communication and negotiation skills are essential. English fluency is an advantage.

Qualifications

• Minimum 3 years of experience as a Sales Freight professional in a Freight Forwarding company.
• Excellent communication and interpersonal skills.
• Strong negotiation and persuasive skills.

Responsibilities

• Acquire new customers and maintain relationships.
• Prepare pricing offers tailored to customer needs.
• Conduct detailed analysis related to shipment regulations.

Skills

Customer relationship management

Negotiation

Communication

Team collaboration

Flexibility

Job description

Responsibilities

• Responsible for acquiring new customers and maintaining relationships with existing ones.
• Prepare pricing offers tailored to customer needs and market conditions.
• Identify potential business opportunities and provide optimal logistics solutions.
• Conduct detailed analysis related to shipment regulations, including goods classification, costs, and compliance.
• Plan technical and operational handling flows before handing over tasks to the operations team.
• Estimate and monitor shipment costs to ensure efficiency and profitability.
• Oversee all shipment processes from start to finish.
• Ensure smooth operations that meet timelines and service quality standards.
• Serve as the liaison between shippers (customers) and internal departments, such as operations, finance, and other related divisions.
• Identify and select high-quality vendors to support logistics operations.
• Collaborate with government agencies, customs offices, port authorities, and other regulatory bodies.

Requirements

• Minimum 3 years of experience as a Sales Freight professional in a Freight Forwarding company.
• Excellent communication and interpersonal skills to build relationships with clients and internal teams.
• Strong negotiation and persuasive skills to acquire new business opportunities.
• Ability to collaborate effectively with cross-functional departments (operations, finance, and management).
• Quick learner with the ability to adapt to company systems, workflows, and logistics challenges.
• Demonstrates flexibility to work independently with minimal supervision and effectively as part of a team.
• English fluency, both verbal and written, is an added advantage for serving international clients.