Sales Counter

S-Cell Gadget Accessoris; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A prominent e-commerce firm in Indonesia is seeking a Customer Service representative to manage inquiries and resolve issues across multiple platforms. The ideal candidate should possess a diploma, have strong interpersonal and organizational skills, and be willing to work flexible shifts. Fluency in English is required, and proficiency in other languages is a plus. This role offers a competitive salary and a chance to work in a dynamic e-commerce environment.

Qualifications

• Minimum diploma or bachelor's degree from any major.
• Preferably has 1 - 2 years of experience in Customer Service.
• Willing to work in shifts and has a big interest in e-commerce.

Responsibilities

• Handle customer inquiries via various platforms.
• Manage and resolve customer-related issues.
• Analyze customer experience reports for improvements.

Skills

Strong interpersonal communication skills

Detail-oriented

Organizational skills

Analytical thinking

Fluent in English

Ability to speak one or more European languages

Education

Diploma or Bachelor's degree

Tools

CS tools (e.g., Zendesk, Salesforce)

Job description

Customer Service – Shopee Internasional Indonesia

Location: Yogyakarta, Yogyakarta

Salary: IDR15000000 - IDR25000000

Posted today

Job Description

Requirements:

• Minimum diploma or bachelor's degree from any major
• Preferably has 1 - 2 years of experience in Customer Service area
• Strong interpersonal communication skills, detail-oriented person, and good organizational skills
• Willing to work in shifts and has a big interest working in an e-commerce company
• Placement is in Yogyakarta for 3 - 6 months contract based

Job Description:

• Handle CS end-to-end process, including complaints and inquiries from sellers and buyers through calls, email, and Live Chat
• Manage and resolve customer-related issues and escalations
• Be the voice of customers to provide feedback to the company
• Analyze customer experience reports and insights, and come up with improvement suggestions and initiatives

Customer Service – Mystery Shopper (Global Market Research Client)

Location: Yogyakarta

Posted today

Job Description

As a Customer Service, you will play a key role in managing mystery shoppers for our global market research company client. This isn't your typical call center role—you'll be responsible for recruiting mystery shoppers, collecting and labelling survey data (quality check), and ensuring smooth operations via phone and email.

Requirements:

• Diploma or Bachelor's degree in any field
• Open to fresh graduates
• Detail-oriented with strong analytical thinking
• Capable of working independently and meeting deadlines in a fast-paced setting
• Based in Yogyakarta
• Available to start immediately
• Willing to work in shifts

Responsibilities:

• Respond to shopper / auditor email enquiries
• Quality check online reports & surveys according to set service standards
• Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations & surveys
• Assist in recruiting new shoppers / auditors in Americas / Europe region to boost database

Customer Service – Mystery Shopper (Generic)

Are you passionate about communication and detail-oriented in handling administrative tasks?

Do you have excellent English skills and enjoy working with multicultural environment?

If so, we want YOU to join our team

As a Customer Service Executive, you will play a key role in managing mystery shoppers for our global market research company client. This isn't your typical call center role—you'll be responsible for recruiting mystery shoppers, collecting and labelling survey data (quality check), and ensuring smooth operations via phone and email.

Responsibilities

• Quality check online reports & surveys according to set service standards
• Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations & surveys
• Respond to shopper / auditor email enquiries
• Assist in assigning new shoppers / auditors in Americas / Europe region to some projects

Qualifications

• Candidate must possess Diploma, Bachelor's Degree, Professional Degree in any field
• Good command of the English language
• Strong attention to detail and an analytical mindset
• Experience in the logistics industry is highly desirable
• Fresh graduates / entry level applicants are encouraged to apply
• Excellent written and verbal communication skills
• Ability to work independently and meet deadlines in a fast-paced environment
• Willing to work in day or night shift
• Domiciled in Yogyakarta
• Experience in Customer Service
• Ability to speak one or more European languages (e.g., German, Spanish, Italian, Polish, etc.)

Job Description

Responsibilities

1.Handle customer inquiries and communications across multiple platforms (WhatsApp, Instagram, Live Chat, Shopee, Tokopedia, Lazada, TikTok Shop, etc).

2.Collect and report daily customer issues.

3.Support CS and CRM-related activities, including maintaining good relationships with customers.

Requirements

1. Fluent in English (both spoken and written). Proficiency in Malay or Mandarin is a plus.

2. Experience in customer service, preferably with CS tools such as Zendesk, MessageBird, Salesforce, or similar platforms.

3. Flexible with working hours, including public holidays or sudden overtime requests.

4. Friendly, adaptable, empathetic, and able to create positive customer experiences.

5. Enthusiastic about skincare & beauty (preferably active skincare users).

6. Skilled in handling customers with different sentiments and emotions.

7. Strong communication skills, especially in writing concise and easy-to-understand responses.

8. Persuasive communication skills for soft selling and hard selling.

9. Responsible, emotionally mature, and able to stay calm under pressure.

10. A collaborative team player and a fast learner.