Sales Consultant

Cordlife Indonesia (Pt Cordlife Persada); Kota Yogyakarta; On-site; IDR 70.000.000 - 90.000.000; Full time

Job summary

A healthcare service provider in Yogyakarta is seeking a professional for client engagement and relationship management. The ideal candidate should have at least 3 years of experience in sales or customer service, preferably in healthcare. Responsibilities include client consultations, tracking leads, and addressing customer inquiries. Proficiency in English, a well-groomed appearance, and a valid driver's license are essential for this role.

Qualifications

• Minimum 3 years of experience in sales or customer service.
• Strong interpersonal and communication skills.
• Proficient in English, both written and spoken.

Responsibilities

• Engage actively with clients about products.
• Build relationships with healthcare professionals.
• Conduct informative consultations on services.

Skills

Interpersonal communication

Client engagement

Sales experience

Problem-solving

Education

Diploma or Bachelor's degree in healthcare or life sciences

Job description

Responsibilities

• Client Engagement: Actively engage with clients to promote Cordlife's products and services, ensuring both pre- and post-enrollment satisfaction.
• Relationship Management: Build and nurture strong, lasting relationships with obstetricians, pediatricians, hospital administrators, and other healthcare professionals.
• Consultation and Education: Conduct informative client consultations, providing accurate and comprehensive details about cord blood banking and maternal health services.
• Lead Monitoring: Track and manage leads and client visits daily, following up consistently to meet enrollment and conversion targets.
• Event Support: Assist in organizing and participating in maternity and hospital-related events, including client talks, seminars, and educational sessions.
• Customer Support: Address customer inquiries promptly, escalating concerns to the appropriate departments as needed to ensure a seamless experience.
• Reporting & Feedback: Prepare and submit detailed reports, feedback, and competitive insights to supervisors, ensuring alignment with business objectives.

Requirements

• Education: Diploma or Bachelor’s degree in any discipline (preferably in healthcare or life sciences).
• Experience: Minimum 3 years of experience in sales or customer service, preference for candidates with experience in healthcare, hospital, pharmaceutical, or medical industries.
• Skills & Competencies: Strong interpersonal and communication skills; confident engagement with doctors, clients, and medical staff; ability to work independently while contributing to a cross‑functional team environment.
• Availability: Willingness to work weekends, public holidays, or outside standard hours when required.
• Language: Proficient in English, both written and spoken.
• Appearance: Well‑groomed, presentable, and professional.
• Transportation: Possession of a valid driver’s license and own vehicle.