Sales Back Office

PT. Etex Building Performance Indonesia; Gresik; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A multinational manufacturer in the building material industry is seeking a Sales Administrator to ensure efficient order processing and customer support activities. Responsibilities include validating customer orders, coordinating with finance on credit issues, and collaborating with sales on forecasts. The ideal candidate will have experience in sales administration and a degree in Business Administration or related fields. Strong proficiency in Microsoft Excel and good English communication skills are essential.

Benefits

Good remuneration and adapted social benefits

Experience with an international company

Working in a motivated team

Qualifications

• Minimum 1 year experience in Sales administration or Customer Service.
• Good command of English required.
• Familiarity with ERP systems is desired.

Responsibilities

• Validate and process customer orders accurately.
• Provide prompt responses to customer status and inquiries.
• Coordinate stock allocation and monitor shipment execution.
• Prepare weekly and monthly sales reports.
• Support finance on credit control matters.

Skills

Strong proficiency in Ms. Office

Customer communication

Order processing

Credit control support

Cross-functional collaboration

Education

S1 degree in Business Administration, Management, Marketing, Supply Chain

Tools

ERP system (SAP)

Ms. Excel

Job description

To be the operational backbone of Sales team, ensuring all administrative, order management, and customer support activities run efficiently, accurately, and on time. Delivering high-quality custome Supply Chain, Finance, and Production.

Responsibilities

• Order Processing:
  • Validate customer order, including pricing, SKU, quantity, credit status, delivery terms
  • Process Sales Order (SO) in the system with 100% data accuracy
  • Ensure timely release of order based on cut-off time and customer daily delivery schedules
• Customer Communication & Issue Resolution:
  • Provide prompt responses to customers regarding order status, stock availability, lead time, and shipment updates
  • Handle customer complaints related to delivery delays, order errors, also product issues
• Coordination with Supply Chain and Logistic:
  • Confirm product availability and coordinate stock allocation
  • Align delivery date and logistic planning according to customer request
  • Monitor shipment execution and ensure delivery documents are aligned
• Pricing, Discount and Contract Control:
  • Prepare Order Confirmation, validate prices, and ensure discounts applied follow approved schemes
  • Support project or tender submissions by preparing Project Support Letter
  • Maintain updated sales databases including customer master data, contract terms, pricing, and shipment records
  • Prepare weekly and monthly report: forecast, sales vs target
• Credit Control Support:
  • Coordinate with Finance on credit limit checks, AR aging, payment discrepancies, and overdue customers
  • Ensure orders from customers with overdue payment follow approval workflow
  • Support communication to customers regarding payment status and required documents
• Cross-Functional Collaboration:
  • Work closely with Sales to align forecasts, customer opportunities, and delivery plans
  • Support Marketing during promotional campaigns

Requirements

• S1 degree in Business Administration, Management, Marketing, Supply Chain, or related field
• Min. 1 year experience in Sales administration, Sales support, Customer Service, or Back Office operations
• Experience working with Customers or Key Accounts
• Strong proficiency in Ms. Office, especially Ms. Excel
• Familiarity with ERP system (SAP)
• Good command of English

Additional Qualification

• Advance Ms. Excel skills (Pivot, VLOOKUP, formulas)
• Strong administration and documentation control
• Ability to prepare sales monitoring dashboard
• High accuracy in processing data, pricing, and documents
• Able to coordinate information smoothly across department
• Not easily stresses when facing urgent or complex situations
• Responsive, service-oriented, and able to build trust with customers and internal teams

We Offer

• The experience of an international company with a long history.
• The dynamism of a motivated team.
• A good remuneration and adapted social benefits.

PT. ETEX BUILDING PERFORMANCE INDONESIA is part of the ET GROUP, a multinational manufacturer in the building material industry, headquartered in Brussels. PT. EBPI is the first producer of Non Asbestos Calcium Silicate Flat Boards (Kalsi brand) and Fibre Cement Roofing Sheets (Eter brand) in Indonesia. We are rapidly expanding and continuously developing innovative solutions for the construction market. The PT. EBPI management systems are ISO 9001, ISO 14001 and OSHAS 18001 certified.