Sales Assistant - Senior Sales Assistant

PT Mitra Adiperkasa Tbk (MAP Fashion1); Manado; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading lifestyle retailer in Indonesia is seeking a Sales Assistant to provide excellent customer service, support purchasing decisions, and supervise a sales team. The ideal candidate should have experience in retail and customer service, with strong leadership and communication skills. This role includes monitoring sales trends and overseeing store operations.

Qualifications

• Experience in customer service and retail.
• Ability to lead and supervise a team.
• Strong communication skills.

Responsibilities

• Provide excellent customer service.
• Support customers in purchasing decisions.
• Supervise and lead a sales team.
• Monitor sales trends and implement strategies.
• Oversee store operations.

Job description

Responsibilities

• Provide excellent customer service by greeting and assisting customers professionally; offer product information and advice, resolve inquiries or concerns, and promote products to achieve sales goals.
• Support customers in purchasing decisions, maintain store organization and cleanliness, manage product displays, and keep stock levels accurate.
• Accurately process transactions using various payment methods, and assist with inventory management and replenishment.
• Supervise and lead a sales team to meet performance targets while ensuring exceptional customer service. Address customer concerns promptly and professionally.
• Monitor sales trends, implement strategies to drive revenue, and contribute to data analysis and improvement initiatives.
• Oversee store operations, including visual merchandising, inventory management, stock replenishment, and opening/closing procedures. Collaborate with management to optimize inventory and enhance overall store performance.

Qualifications

How many years' experience do you have as a Sales Assistant?

Company Overview

Map is a leading lifestyle retailer in Indonesia with over 1,800 retail stores and a diversified portfolio that includes sports, fashion, department stores, kids, food & beverage, and lifestyle products. With more than 660,000 sqm of retail space across 1800 stores in over 60 cities, Map has expanded to over 150 world‑class brands.

History

Incorporated in 1995 and IPOed in November 2004, Map has grown to become Indonesia's most admired company, with over 22,000 employees and numerous brand partnerships such as Starbucks, Zara, and Reebok.

Products & Services

As a leading retailer, Map carries over 150 world‑class brands covering many segments, including sports brands like Reebok, Converse, and Puma, among others.