Sales And Support Va

Talentpop App; Surabaya ꦱꦸꦫꦧꦪ; Remote; IDR 200.501.000 - 300.752.000; Full time

Job summary

An innovative tech company is seeking a Customer Support Agent for a remote role. You will respond to customer inquiries via chat, email, and phone, providing support for order tracking and account concerns. Candidates should have at least one year of online customer service experience and strong English communication skills. Join us to grow with a company that values employee well-being and offers competitive pay.

Benefits

Competitive pay with performance-based increases

Paid time off

Health and dental insurance or stipend

Holiday bonuses

Fully remote setup

Opportunities to grow with us

Qualifications

• At least 1 year of online/remote customer service experience.
• Experience with Zendesk, Gorgias, or Shopify is a plus.
• Comfortable working independently, handling multiple conversations.

Responsibilities

• Respond to customers via chat, email, or phone.
• Handle inquiries related to product information, order tracking, returns, and account concerns.
• Use Gorgias and Shopify to manage tickets and provide fast, accurate support.

Skills

Excellent written and spoken English communication skills

Empathetic, patient, reliable

Team-oriented with strong work ethic

Education

Minimum education: High school or equivalent

Tools

Zendesk

Gorgias

Shopify

Job description

Showing 13 Sales And Support Va jobs in Kota Surabaya

Posted today

MAXY Academy – Sales Operations Administrator

MAXY Academy is an AI-driven EdTech Ecosystem focused on Upskilling Gen Z in Indonesia & Southeast Asia through Digital Career Bootcamp, Certification, and Job Placement. Collaborating with 300+ universities and 100+ industry partners across SEA.

Role Description

• Full‑time on‑site role located in Jakarta.
• Manage and maintain B2B client database accurately and systematically.
• Send reminders and track sales follow‑ups with prospects and clients.
• Assist in coordinating and checking preparations for client training.
• Communicate and coordinate with vendors for sales operational needs.
• Recap and validate invoices from the sales team.
• Process and organize team reimbursement documents.
• Create periodic sales activity reports.
• Provide other administrative support for smooth sales operations.

Qualifications

• Minimum education: Diploma/Bachelor's degree in any field.
• Minimum 1 year experience in sales admin/operations.
• Proficient in Microsoft Excel & Google Sheets (VLOOKUP, Pivot, basic formulas).
• Detail‑oriented, able to work with tight deadlines and multitask.
• Communicative and responsive.
• Honest, responsible, trustworthy.
• Ready to adapt to changing priorities.
• Proactive with initiative for system improvements.
• Willing to learn and use AI tools for work efficiency.

Filtrona – Customer Support Specialist

Filtrona is a global independent market leader in manufacturing specialist filter solutions. With 2,000 employees, Filtrona serves customers across 120 countries.

Role and Responsibilities

• Act as main point of contact for customer requests and order acknowledgements.
• Manage customer enquiries and route order‑related requests to the Order Management team.
• Represent Filtrona in customer meetings related to delivery, OTIF, and quality KPIs.
• Communicate issues and solutions with customers and internal teams.
• Track and present KPIs with data support from OM.
• Lead continuous improvement and customer satisfaction initiatives.
• Oversee onboarding of new customers, including KYC and profile setup.
• Follow up on customer orders to meet forecasts and manage order phasing.
• Manage accounts receivable and credit limits.
• Notify customers of shipping status.

Qualifications and Education

• Bachelor's degree in Marketing, Business Administration, or equivalent.
• Minimum 5 years relevant work experience in sales or customer service within the manufacturing industry.
• Proficiency in English and Bahasa.

Preferred Skills

• Excellent communication, problem‑solving, and patience.
• Product knowledge and proactive approach.
• Conflict resolution, adaptability, and sales negotiation.
• Relationship building, strategic thinking, account planning.
• Time management and teamwork.

HydroNeo – Customer Support & Operations Specialist

HydroNeo is a fast‑growing international startup revolutionizing aquaculture with smart farming technology. This role supports HydroNeo’s expansion into Indonesia.

Tasks

• First point of contact for Indonesian customers via phone, video calls, chat, and tickets.
• Provide friendly, professional support for common setup and usage questions.
• Organize and manage local operations activities (picking, packing, shipping).
• Coordinate with second‑ and third‑level support teams in Thailand.
• Track and follow up on open cases to ensure quick resolution.
• Log tickets and document findings in HydroNeo’s backend system.
• Support day‑to‑day operational tasks.
• Gather feedback from customers and share insights.
• Represent HydroNeo professionally and build brand presence in Indonesia.

Requirements

• Entrepreneurial, reliable, and hands‑on personality.
• Previous experience in customer support, operations, or technical service preferred.
• Technical understanding of hardware or IoT products.
• Organized, detail‑oriented, good multitasking skills.
• Comfortable using ticket systems or CRM tools.
• Excellent communication skills.
• Willingness to train in Bangkok before relocating to Surabaya.
• Fluent in Bahasa Indonesia and English; Thai or a third language is a plus.
• Excited to help build HydroNeo’s Indonesian operations from scratch.

Benefits

• Competitive salary and benefits.
• Opportunity to grow with the company.
• Employee Stock Options (ESOP).
• Flexible and dynamic work environment focused on results.
• Training and mentoring from experienced team members in Thailand.
• Meaningful work in a sustainable aquaculture company.

TalentPop – Shopify/Gorgias Customer Support Agent (Remote)

TalentsPop seeks friendly, tech‑savvy individuals for a remote customer support role.

What You'll Do

• Respond to customers via chat, email, or phone.
• Handle inquiries related to product information, order tracking, returns, and account concerns.
• Use Gorgias and Shopify to manage tickets and provide fast, accurate support.
• Stay informed on product updates and support practices.

What We Offer

• Competitive pay with performance‑based increases.
• Paid time off.
• Health and dental insurance or stipend.
• Holiday bonuses.
• Fully remote setup.
• Opportunities to grow with us.

What We're Looking For

• Excellent written and spoken English communication skills.
• At least 1 year of online/remote customer service experience.
• Experience with Zendesk, Gorgias, or Shopify is a plus.
• Comfortable working independently, handling multiple conversations.
• Empathetic, patient, reliable.
• Team‑oriented with strong work ethic and attention to detail.

What You'll Need To Work From Home

• Own computer or laptop (i5 processor or equivalent).
• Stable internet connection (≥15 Mbps upload/download).

Please apply using code CS. Ready to join us? Apply now and grow with a team that values your work and well‑being.

PT Ragam Indah Tara – Sales Administration

PT Ragam Indah Tara is an Indonesian digitalized cargo company.

Requirements

• Bachelor's degree in Finance, Accounting, Management, Economics, or equivalent with GPA ≥3.00.
• Experience in Sales Administration or Finance; fresh graduates welcome.
• Proficiency in Microsoft Excel (Pivot) and Google Sheets.
• Attention to detail and strong numerical aptitude.
• Ability to collaborate effectively within a team.
• Capability to manage multiple tasks and prioritize efficiently.

Description

• Conduct daily reconciliation of invoices and delivery orders.
• Maintain precise financial records.
• Plan, coordinate, and control daily sales routines and accounts.
• Develop policies and system management in Sales Administration.
• Liaise with customers for initial support.

Surabaya – Sales Office Administration (SOA)

Responsible for supporting Sales Office daily operations and customer inquiries.

Qualifications

• Bachelor's Degree in any major.
• Minimum 3 years experience in Insurance Administration, Frontliner, or Customer Service.
• Proficient in MS Word and MS Excel.
• Detail‑oriented, organized, works independently and in a team.
• Strong communication and follow‑up skills.

Job Scope

• Handle walk‑in customers and sales force inquiries.
• Check incoming documents, log them into Sharing Folder & CCMS.
• Conduct follow‑up calls regarding documents and policies.
• Deliver Policy Book to Sales Force and follow up on submission receipts.
• Prepare daily and monthly reports.
• Process reimbursement, purchase requests, and other submissions.
• Execute other tasks to ensure smooth Sales Office operations.

AN.Told – Social Media Manager / Virtual Assistant

AN.Told is a creative agency that transforms how businesses tell stories. It offers services in photography, videography, social media management, and storytelling campaigns.

Responsibilities

• Schedule and post content across Instagram, Facebook, TikTok, and YouTube.
• Ensure posts follow the content calendar.
• Optimize captions, hashtags, and posting times for engagement.
• Actively engage with followers (DMs, comments, story mentions).
• Track and report on audience interactions.
• Organize raw content files and maintain a structured library.
• Assist in creating Instagram Stories and Reels.
• Research and suggest trends, audio, and content ideas.
• Help outreach campaigns and support meta ads.
• Manage email inquiries and calendar scheduling.
• Assist in preparing decks, proposals, and documents.
• Track task lists and follow up on deadlines.

Must‑Have Skills

• Strong understanding of social media algorithms and best practices.
• Excellent English communication skills.
• Organized and detail‑oriented.
• Proficient in Google Workspace.
• Familiar with Canva or similar tools.
• Reliable and proactive, able to take initiative without constant supervision.

Personal Qualities

• Passion for storytelling and community building.
• Problem‑solver mindset.
• Comfortable in fast‑paced, flexible environments.
• Open to growth, feedback, and team collaboration.

Preferred Qualifications

• Previous experience in social media management or content creation.
• Experience with social media analytics.
• Basic knowledge of SEO, hashtags, and scheduling tools.
• Experience with photo/video editing software.
• Creative mindset with fresh ideas.

What We Offer

• Fully remote & flexible hours.
• Customizable work arrangements.
• Mentorship and coaching.
• Positive company culture.
• Growth opportunities.
• Mission‑driven environment.

Drop your resume to our email.

Forwarding/Logistics – Pricing & Sales Support

Support freight operations and marketing sales targets.

Responsibilities

• Communicate with potential customers via telephone.
• Update freight rates to shipping lines, NVOCC, consolidators, and airlines.
• Check prices from all vendors.
• Prepare quotations and emails.
• Support marketing and sales team.
• Fully support & solve problems for sales team.

Requirements

• Diploma or Bachelor's degree in any field.
• Minimum 1 year experience in pricing & sales support in forwarding/Logistic (Cargo).
• Excellent negotiation, presentation, and communication skills.
• Innovative ideas to overcome problems and obstacles in sales.
• Hard worker, proactive, fast learner, able to work under pressure.
• Computer literate (Microsoft Office, Google Sheets).
• Fluent in English (written & verbal).