Sales Admin Associate

Flokq; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading proptech startup is seeking a Sales Admin Associate in Yogyakarta to manage customer inquiries, qualify leads, and maintain records. The role requires excellent communication skills, English fluency, and a proactive approach in a fast-paced environment. Join a dynamic team where you can grow and make a significant impact in the real estate industry.

Qualifications

• 1–3 years of experience in customer service or administrative roles.
• Proactive mindset and ability to multitask in a fast-paced environment.
• Native-level English fluency (spoken and written).

Responsibilities

• Respond promptly to customer inquiries across multiple channels.
• Qualify incoming leads and coordinate viewing arrangements.
• Maintain accurate records in Flokq's CRM system.

Skills

Customer Service

Sales Support

Problem-Solving

Communication

Multitasking

Tools

CRM Systems

Job description

*Please note that a very high level of fluency in English is a must for this role and all interview rounds shall be in English*

About Flokq

Flokq is one of Indonesia's most dynamic proptech startups, taking on the real estate industry which is worth more than $100 billion in property transactions every year. With technology, AI, data, and operational excellence at our core, we’re transforming how people rent, buy, and sell property—bringing speed, transparency, and customer focus to an industry long overdue for innovation.

You’ll join a fast-moving startup culture that rewards ownership, ambition, and results. With an international founding team and a high-growth environment, Flokq gives you the chance to grow your skills and make a real impact while helping modernize one of Indonesia’s largest and most traditional industries.

Role Summary

As a Sales Admin Associate, you will be on the frontline of Flokq’s customer engagement, ensuring every inquiry is handled quickly and professionally. You will qualify leads, coordinate with internal teams, and help drive the lead-to-viewing conversion process. This role requires excellent communication skills, attention to detail, and the ability to work at speed in a high-volume environment.

Key Responsibilities

• Respond promptly to customer inquiries across WhatsApp, website, and phone channels.
• Qualify incoming leads and ensure they are passed on for viewing arrangements efficiently.
• Maintain accurate and up-to-date records in Flokq's CRM system.
• Collaborate with Supply and Viewing teams to match customer requirements with available inventory.
• Assist the Senior Sales Admin and Sales Admin Leader in achieving daily and weekly conversion targets.
• Resolve customer queries and elevate complex issues as needed.

Requirements

• 1–3 years of experience in customer service, sales support, or administrative roles.
• Strong communication and problem-solving skills.
• Familiarity with CRM systems and lead management workflows is a plus.
• Proactive mindset and ability to multitask in a fast-paced environment.
• Native-level English fluency (spoken and written).
• Fluent in Bahasa Indonesia.
• Full-time office presence in Yogyakarta is required.