Rooms Division Leader: Elevate Guest Experience & Ops

Westin Hotels & Resorts; Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Westin Hotels & Resorts in Jakarta is seeking a management professional to assist in overseeing all operations within the rooms divisions, including Front Office, Engineering/Maintenance, and Housekeeping. The role emphasizes guest and employee satisfaction and financial performance.

The candidate will lead teams, ensure adherence to standards, and drive continuous improvement while meeting property goals. Strong leadership and hospitality experience are required.

Qualifications

• High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related area.

Responsibilities

• Lead room operations team and ensure goals are translated to staff.
• Manage execution of operations in rooms departments (front office, maintenance, housekeeping).
• Improve guest and employee satisfaction and drive financial performance.
• Monitor compliance with standards and procedures and lead by example.

Skills

Guest services

Front desk

Housekeeping

Team leadership

Education

High school diploma

2-year degree in hospitality or related

Job description

Westin Hotels & Resorts in Jakarta is seeking a management professional to assist in overseeing all operations within the rooms divisions, including Front Office, Engineering/Maintenance, and Housekeeping. The role emphasizes guest and employee satisfaction and financial performance.

The candidate will lead teams, ensure adherence to standards, and drive continuous improvement while meeting property goals. Strong leadership and hospitality experience are required.