Room Division Manager | AYANA Komodo

AYANA Hospitality; Komodo; On-site; IDR 501.420.000 - 835.702.000; Full time

Job summary

A luxury hospitality company in Indonesia seeks a Room Division Manager to ensure operational excellence in Front Office and Housekeeping. This leadership role requires at least 5 years of experience in luxury hospitality management and proficiency in Opera PMS. The ideal candidate will have a strong focus on guest satisfaction and operational efficiency, leading a motivated team to deliver high service standards.

Qualifications

• 5 years of experience in a managerial role within Rooms Division or Front Office in luxury hospitality.
• Proven skills in team leadership, coaching, and managing multi-shift operations.
• Strong focus on operational excellence and service quality.

Responsibilities

• Lead day-to-day operations of Front Office and Housekeeping departments.
• Supervise and coach team members across all shifts.
• Monitor and manage department budgets and guest satisfaction scores.

Skills

Team leadership

Communication skills (English)

Financial acumen

Operational excellence

Coaching skills

Education

Bachelor’s degree in Hospitality or Business

Tools

Opera PMS

Job description

AYANA Komodo is seeking an experienced and service-driven Room Division Manager to oversee the operational excellence of the Front Office and Housekeeping departments. This role is critical in delivering a seamless guest journey, from arrival to departure, while maintaining high service standards, optimizing performance, and leading a motivated and guest-focused team The ideal candidate is a strong leader with exceptional attention to detail, and the ability to manage multi-departmental operations efficiently in a dynamic resort environment.

Responsibilities

• Lead and oversee the day-to-day operations of Front Office and Housekeeping departments to ensure consistent service excellence and guest satisfaction.
• Supervise and coach team members across all shifts, professional grooming, and adherence to service standards.
• Monitor and manage department budgets (OPEX/CAPEX), guest satisfaction scores, and implement upselling initiatives to boost profitability.
• Maintain data accuracy and system compliance in Opera PMS and other platforms, ensuring correct room inventory, rate strategies, guest profiles, and utilizing reports and guest feedback to drive continuous improvement.
• Collaborate with other departments to optimize room allocation, guest experience, cross-departmental coordination, and overall service delivery.

Qualifications

• 5 years of experience in a managerial role within Rooms Division or Front Office in luxury hospitality.
• Bachelor’s degree in Hospitality, Business, or related field preferred.
• Proven skills in team leadership, coaching, and managing multi-shift operations, with excellent communication skills in English (spoken and written); other languages are a plus.
• Strong financial acumen, with experience managing department budgets, performance metrics, and driving revenue through strategic initiatives.
• Proficiency in Opera PMS and familiarity with guest satisfaction tracking tools, combined with a strong focus on operational excellence and service quality.