Retreat / Operations Manager

PT Ocean Mantra Village; Bima; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A new eco retreat is seeking a Retreat / Operations Manager to assist with pre-opening tasks and oversee daily operations. The ideal candidate will lead the team, ensure guest satisfaction, and handle operational challenges in a stunning beachfront location. Candidates should have 2-3 years of relevant experience, particularly in small boutique properties, good English communication skills, and a willingness to live on-site for 1-3 years. Salary is IDR 20,000,000 - 25,000,000 per month, with staff housing and meals provided.

Benefits

Staff housing

Staff meals

Days off and annual leave

BPJS

Qualifications

• 2–3 years in a supervisory or managerial role.
• Experience in small boutique properties.
• Good spoken and written English skills.

Responsibilities

• Lead day-to-day operations.
• Recruit and onboard staff.
• Monitor basic KPIs like occupancy and reviews.

Skills

Leadership

Guest service

Staff management

Operational efficiency

KPI monitoring

Job description

Ocean Mantra Village is a new eco retreat on a private bay in Bima, (NTB). We have 24 accommodation units (glamping tents & bungalows), a yoga shala and a restaurant, focused on wellness, yoga and retreat groups in a quiet natural environment. We are about 1 month from construction completion and 2–3 months from soft opening.

We are looking for a Retreat / Operations Manager to join us in the pre-opening stage and live on-site in Bima, NTB.

Responsibilities

• Pre-opening:
  • Understand the full concept and standards of Ocean Mantra Village
  • Help design the team structure and organization chart
  • Recruit and onboard staff (housekeeping, kitchen, garden, security)
  • Create basic SOPs and service standards for daily operations
  • Coordinate handover from construction to operations (room checks, snag list)
• Opening & operations:
  • Lead day-to-day operations
  • Ensure warm, personal guest experience (retreat style, not formal big hotel)
  • Manage and motivate the team, schedule shifts, organize trainings
  • Handle guest feedback and complaints calmly and professionally
  • Monitor basic KPIs (occupancy, reviews, staff stability, cost awareness)
  • Coordinate planning and reporting with the owners

Requirements

• Minimum 2–3 years in a supervisory or managerial role (Operations Manager, Resort / Hotel Manager, Assistant Manager, Front Office Manager, Retreat Manager, etc.)
• Experience in small / boutique properties (not only city hotels)
• Experience in remote / island locations is a strong advantage
• Willing to live on-site in Bima, NTB for at least 1-3 years
• Good spoken and written English (able to communicate with foreign owners and international guests)
• Hands‑on, positive leadership style, strong sense of responsibility
• Stable work history (preferably at least one position for 2+ years)
• Salary around IDR 20,000,000 - 25,000,000 per month (depending on experience)
• Staff housing on-site (good private room)
• Staff meals
• BPJS
• Days off and annual leave
• Opportunity to build and lead a new eco retreat from pre‑opening in a beautiful, quiet beachfront location in friendly purpose‑driven community.

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as an operations manager?

How would you rate your English language skills?