Retailer Services Head

IQVIA; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global clinical research company in Jakarta is seeking a professional to maintain and enhance supplier relationships. The role requires interaction with high-level supplier contacts, negotiation of multiyear contracts, and delivering business solutions using company services. Candidates must have over 5 years of experience in quantitative projects such as Consumer Behavior and Market Assessment. The position focuses on achieving client satisfaction and developing tailored solutions to business needs.

Qualifications

• Minimum 5 years of experience in running quantitative projects such as Consumer Behavior, Price Dynamics, Market Landscape/Assessment.

Responsibilities

• Interact with high level supplier contacts to discuss their business needs.
• Utilize sales, prescription, retailers and patient data to achieve assigned goals.
• Deliver business solutions through company products and services.
• Develop and present proposed solutions to client complex business issues.

Skills

Client relationship management

Negotiation skills

Market analysis

Problem-solving

Job description

Job Overview

Job Profile Summary

Maintains and enhances relationships with assigned supplier account(s) for a smaller market or a portion of a large market or region.

Responsibilities

• Interact with high level supplier contacts to discuss their business needs and develops the appropriate solutions
• Utilizes existing and potentially new sales, prescription, retailers and patient data within assigned accounts or territory to achieve assigned supplier contract goal
• Delivers business solutions through IQVIA products and services to offset traditional panel cost
• Anticipates client needs and, in collaboration with supplier management business development staff, develops and present proposed solutions to client complex business issues
• Identified and leads the pursuit of the targeted new business and contract expansion opportunities with assigned suppliers
• Typically interfaces with the executive level in existing and prospective smaller suppliers to engage decision makers
• Leads negotiations in renewing multiyear contract within assigned supplier accounts
• Represents the company to the client and the client to the company
• Monitors client satisfaction with contracted deliverables and works with directors within the functions to achieve and maintain a high level of customer satisfaction
• Effectively manages renewals and information allowances
• As required, may participate in contract renewal effort on large multi year contracts
• May act as advisor on marketing, market research, sales management, industry issues, trends and IQVIA product and consulting capabilities
• May manage a team of supplier management representatives

Experience

Minimum 5 years of experience in running quantitative projects such as Consumer Behavior, Price Dynamics, Market Landscape/Assessment

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com