Retail Store Manager

Jape Group Australia; Jakarta Utara; On-site; IDR 665.225.000 - 997.839.000; Full time

Job summary

A leading retail company is seeking a Store Manager to launch a new lifestyle & homeware retail concept at Timor Plaza in Dili, Timor-Leste. The successful candidate will oversee store performance, manage a diverse team, and ensure exceptional customer service. Ideal applicants will have at least 5 years of experience in retail operations and strong leadership skills. Additional language proficiency in Tetum or Bahasa Indonesia is preferred. This role promises exciting opportunities in a vibrant setting.

Qualifications

• 5+ years of experience in retail operations, category management, or store management.
• Proven ability in managing teams, budgets, and inventory control.
• Commercially minded with a strong understanding of sales analytics and consumer trends.

Responsibilities

• Lead, train, and motivate the store team to achieve sales targets.
• Monitor and analyse category performance to drive sales.
• Manage inventory accuracy and stock levels.

Skills

Retail operations

Team management

Sales analytics

Customer service

Problem-solving

Communication skills

Adaptability

Education

Bachelor’s degree in Business Administration or related

Tools

Microsoft Office

Retail management systems (POS, inventory tracking)

Job description

This role is based in the capital of Timor-Leste, Dili, a place of burgeoning opportunities as one of the world's youngest nations and ASEAN's newest member.

Watch the sun rise over the mountains and set over the beautifully blue ocean horizon every day. Timor-Leste is an up-and-coming tourism destination for discerning travellers looking for new experiences in a unique setting, rich in history, culture, and friendly smiles.

The Company

Dili Development Company Lda (DDC), part of the Jape Group, is a prominent property developer, leading the country's private sector development since 2009 with the development of Timor Plaza.

Timor Plaza is a premier shopping centre and commercial property hub in the centre of Dili, Timor-Leste. It is home to a vibrant mix of retail, dining, and entertainment options, along with office spaces, and various accommodation options at Timor Plaza Hotel & Apartments.

To find out more, visit our website or watch our video below.

The Opportunity

We are seeking a Store Manager to oversee and drive the launch of an exciting new lifestyle & homeware retail concept at Timor Plaza. This pivotal role is responsible for managing store performance, optimising sales, maintaining operational excellence, and ensuring exceptional customer service standards.

The Store Manager will lead a diverse team, manage day-to-day retail activities, analyse sales performance, and develop strategies that enhance profitability and customer satisfaction. This role combines strong leadership, commercial insight, and operational management expertise within a fast-paced retail environment.

The Perfect Fit

• 5+ years of experience in retail operations, category management, or store management within a multi-brand or FMCG environment.
• Bachelor’s degree in Business Administration, Retail Management, or a related discipline.
• Proven ability in managing teams, budgets, and inventory control.
• Commercially minded with a strong understanding of sales analytics, merchandising, and consumer trends.
• Excellent leadership, problem‑solving, and communication skills.
• Proficient in Microsoft Office and retail management systems (POS, inventory tracking).
• Initiative, adaptability, and the ability to work independently in a multicultural team environment.
• Effective communication in English; proficiency in Tetum, Bahasa Indonesia/Malaysia, or Mandarin is an advantage.

Your Key Responsibilities

• Lead, train, and motivate the store team to achieve sales targets and deliver outstanding customer service.
• Monitor and analyse category performance, implementing action plans to drive sales and profitability.
• Ensure merchandise presentation aligns with brand standards and optimize store layouts for customer engagement.
• Manage stock levels, replenishment, and inventory accuracy.
• Oversee daily operations including cash handling, store security, and compliance with company policies.
• Collaborate with suppliers, marketing teams, and management on product promotions and seasonal campaigns.
• Maintain store standards in cleanliness, visual display, and operational readiness.