Retail Store Lead — KPI & Ops Champion

PT Navya Retail Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading retail company in Jakarta is seeking a retail manager to oversee the sales assistant team and ensure compliance with operational standards. You'll manage staff schedules, develop team skills, and analyze sales reports to optimize performance. Ideal candidates should have a diploma, 4 years of retail experience, and strong leadership and communication skills. This role requires shift work, including weekends and holidays, with a focus on creating excellent customer service and satisfaction.

Qualifications

• 4 years of experience in a similar role in the retail industry (footwear/sportswear).
• Understanding of KPI Metrics.
• Willingness to work in shifts including weekends and holidays.

Responsibilities

• Ensure sales assistant team and cashiers follow SOP.
• Manage staff shift schedule and develop staff skills.
• Organize product display and maintain products according to SOP.
• Communicate product knowledge effectively to customers.
• Identify market trends and analyze sales reports.

Skills

Strong communication skills

Analytical skills

Leadership skills

Ability to operate Microsoft Office

Teamwork

English communication

Education

Diploma degree in any major

Job description

A leading retail company in Jakarta is seeking a retail manager to oversee the sales assistant team and ensure compliance with operational standards. You'll manage staff schedules, develop team skills, and analyze sales reports to optimize performance. Ideal candidates should have a diploma, 4 years of retail experience, and strong leadership and communication skills. This role requires shift work, including weekends and holidays, with a focus on creating excellent customer service and satisfaction.