Retail Sales Manager

Luxehouze; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A luxury retail company in Surabaya is seeking a Sales Manager to implement sales strategies and manage the retail team. The ideal candidate has a minimum of 5 years of experience, excellent leadership skills, and a proven record of achieving sales targets. This role requires fluency in English and involves collaboration with senior management to align sales plans with business objectives.

Qualifications

• Minimum 5 years of relevant experience in retail or similar sectors.
• Proven track record of achieving sales targets.
• Strong leadership and coaching abilities.

Responsibilities

• Implement effective sales strategies and initiatives.
• Manage store P&L and monitor budgets.
• Analyze sales data to identify growth opportunities.

Skills

Sales strategy implementation

Team management

Data analysis

Customer relationship management

Coaching

Communication skills

Education

Bachelor's degree in Business Administration

Job description

Responsibilities

• Implement effective sales strategies and promotional initiatives to drive sales performance and increase customer engagement.
• Manage store P&L, including setting sales targets, monitoring budgets, and driving profitability.
• Analyze sales data and customer trends to identify opportunities for growth and implement strategic adjustments.
• Monitor sales metrics and analyze data to identify areas for improvement and implement necessary changes to enhance overall sales efficiency.
• Foster strong relationships with clients, delivering a personalized and premium shopping experience to promote brand loyalty and retention.
• Manage and supervise the retail sales team, providing guidance and support to ensure the attainment of sales objectives and the maintenance of high standards of customer satisfaction.
• Recruit, hire, and train high‑performing sales teams, fostering a culture of excellence and customer service.
• Collaborate with the senior management team to develop and execute sales plans that align with Luxehouze's overall business objectives and market trends.
• Conduct regular coaching sessions for the sales team to ensure product knowledge and customer service skills are continually updated and improved.
• Maintain strong relationships with vendors and brand partners, ensuring a seamless product flow and brand representation.
• Conduct thorough market research to identify potential store locations with high customer traffic and brand alignment.
• Develop and oversee pre‑opening plans, staffing, inventory management, and marketing initiatives.
• Lead the scouting process, analyzing demographics, competitor landscape, and lease terms.

Requirement & Qualifications

• Minimum 5 years of relevant experience in retail, luxury goods, FMCG, or premium automobile sectors.
• Bachelor's degree in Business Administration, Retail Management, or a related field.
• Proven track record of success in achieving sales targets and exceeding customer expectations.
• Proven track record of driving revenue through successful collaborations.
• Strong leadership and coaching abilities with a hands‑on approach to team management.
• Experience in planning and executing joint campaigns and offline activations.
• Analytical mindset with the ability to interpret sales data and make informed decisions.
• Excellent communication and interpersonal skills with a customer‑centric mindset.
• Experience in managing Profit and Loss for a business unit.
• Ability to adapt to a fast‑paced and dynamic work environment.
• Open to working at the office and traveling both within Indonesia and internationally.
• Fluency in English, both written and spoken.