Retail Sales Manager

PT GREENLAM INDO PACIFIC; Jakarta Timur; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading decorative laminates company in Jakarta, Indonesia, is seeking an experienced Retail Sales Manager to oversee sales operations and manage a high-performing sales team. The ideal candidate will have a strong background in HPL products and a proven track record in achieving sales targets. Strong leadership, negotiation, and communication skills are essential for success in this role.

Qualifications

• Minimum 7 years experience as Retail Sales Manager, preferably in the HPL or building materials industry.
• Proven track record of managing sales teams and achieving sales targets.
• Excellent communication and interpersonal skills.

Responsibilities

• Develop and implement a nationwide sales strategy.
• Manage and train a high-performing sales team.
• Build and maintain strong relationships with distributors and clients.

Skills

Experience with distributors and dealers

Strong negotiation skills

Technical knowledge of HPL products

Education

Bachelor’s or Master’s degree in Business, Marketing, Sales

Tools

CRM software

MS Office

Sales analytics tools

Job description

This is a full-time on-site role for a Retail Sales Manager located in Jakarta, Indonesia. The Retail Sales Manager will be responsible for business planning, account management, sales, team management, and budgeting. This role involves overseeing the sales operations, setting targets, managing key accounts, leading the sales team, and ensuring budget adherence.

Key Responsibilities

• Develop and implement a nationwide sales strategy to achieve revenue and profitability targets.
• Identify new business opportunities, key markets, and customer segments for HPL products.
• Monitor market trends, competitor activities, and pricing strategies to maintain a competitive edge.
• Build and maintain strong relationships with distributors, dealer/pareto, toko, design & build, interior designers, contractors and corporate clients.
• Drive channel expansion by appointing new distributors, dealers, and retail partners.
• Develop strategic partnerships to enhance brand visibility and market presence.
• Train and manage a high-performing sales team.
• Set sales targets, KPIs, and incentive programs to drive performance.
• Conduct regular team meetings, training sessions, and performance evaluations.
• Ensure excellent customer service and support to maintain high levels of client satisfaction.
• Address customer concerns, provide technical assistance, and resolve disputes effectively.
• Prepare and present sales forecasts, budgets, and performance reports to senior management.
• Analyze sales data to identify areas for improvement and optimize sales processes.

Qualifications

• Experience working with distributors, dealer/pareto, toko, contractors, interior designers.
• Familiarity with dealer/distributor networks in the building materials industry.
• Strong technical knowledge of HPL product specifications, applications, and installation methods.

Requirements

• Bachelor’s or Master’s degree in Business, Marketing, Sales, or a related field.
• Minimum 7 years of experience as Retail Sales Manager, preferably in the HPL, laminates, or building materials industry.
• Proven track record of managing sales teams and achieving sales targets.
• Strong leadership and team management skills.
• Excellent negotiation, communication, and interpersonal skills.
• Deep understanding of HPL product applications, industry trends, and sales strategies.
• Has experience utilizing CRM software, MS Office, and sales analytics tools.
• Ability to travel extensively across the country as needed.

Company Values

Here at Greenlam we want our decorative laminates not only to transform spaces, but also to enrich the lives of all of those who come in to contact with them. Yet this can only be achieved by upholding our core values, making sure that all our stakeholders understand and practice them in their working lives:

Trust - We trust people to be reliable and responsible and earn their trust similarly. Speed - We are quick to decide, respond and execute. Performance - We value performance across products, people and processes. Team Work - We achieve more by collaboration with internal and external stakeholders. Learning - We encourage learning; creating and nurturing talent.

We implement these core values in every aspect of our operations, through which we foster innovation in order to deliver the very best possible laminates. Never afraid to learn through our mistakes as long as we lead with products that enrich lives, our vision remains clear and transparent.

Greenlam's commitment to innovation will transform spaces through beautiful and purposeful decorative laminates that enrich lives.