Retail IT Operations Lead — Store Tech & Go-Live Expert

PT. AEON Indonesia; Tangerang; On-site; IDR 500.083.000 - 750.126.000; Full time

Job summary

A leading retail company is seeking an experienced IT Operations Manager to support and manage end-to-end IT operations for its stores and offices in Indonesia. The role involves overseeing IT infrastructure, managing systems stability, and supporting new store openings. Ideal candidates will possess a Bachelor's degree in IT, extensive experience in retail IT operations, and strong leadership abilities. This position requires communication in English, and the ability to work under operational pressure while travelling as needed.

Qualifications

• Minimum 5–8 years of experience in IT operations or infrastructure, preferably in retail.
• Strong capability in IT asset management and vendor governance.
• Able to communicate fluently in English.

Responsibilities

• Support and manage end-to-end IT operations for stores and offices.
• Ensure smooth operation of store IT infrastructure (network, server, POS).
• Handle incident escalation and assist in resolving critical system issues.

Skills

IT operations management

Problem-solving

Communication

Analytical skills

Education

Bachelor’s degree in Information Technology or related fields

Tools

POS systems

CCTV systems

Access control systems

Job description

A leading retail company is seeking an experienced IT Operations Manager to support and manage end-to-end IT operations for its stores and offices in Indonesia. The role involves overseeing IT infrastructure, managing systems stability, and supporting new store openings. Ideal candidates will possess a Bachelor's degree in IT, extensive experience in retail IT operations, and strong leadership abilities. This position requires communication in English, and the ability to work under operational pressure while travelling as needed.