Restaurant Service Leader

PT For Peace Indonesia; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading restaurant chain in Jakarta is seeking an experienced Restaurant Service Leader to manage front-of-house operations. You will ensure exceptional customer service and oversee daily restaurant activities. The ideal candidate has over 3 years of experience in restaurant leadership, strong communication skills, and a passion for food service.

Qualifications

• 3+ years experience in a restaurant service leadership role.
• Strong customer service orientation.
• Proficient in managing restaurant operations.

Responsibilities

• Supervise and coordinate the front-of-house team.
• Manage daily restaurant operations including scheduling and inventory.
• Resolve customer complaints and ensure customer satisfaction.

Skills

Customer service orientation

Communication skills

Problem-solving skills

Team leadership

Job description

Overview

About the role
We are seeking an experienced Restaurant Service Leader to join our team at Pizza 4Ps Indonesia in our Central Jakarta location. As the Restaurant Service Leader, you will be responsible for overseeing the smooth and efficient operation of our restaurant, ensuring an exceptional dining experience for our customers. This is a full-time role.

Responsibilities

• Supervise and coordinate the front-of-house team, including servers, hosts, and bussers
• Ensure high standards of customer service and satisfaction
• Manage daily restaurant operations, including scheduling, inventory, and revenue tracking
• Resolve customer complaints and address issues in a timely and professional manner
• Collaborate with the kitchen team to ensure seamless order fulfillment and timely food service
• Provide training and development opportunities for the front-of-house team
• Contribute to the implementation of new initiatives and process improvements

Qualifications

• Minimum 3 years of experience in a restaurant service leadership role
• Strong customer service orientation and the ability to provide an exceptional dining experience
• Excellent communication, problem-solving, and conflict resolution skills
• Proficient in managing restaurant operations, including scheduling, inventory, and financial management
• Ability to work effectively in a team environment and lead a diverse group of staff
• Familiarity with food and beverage industry regulations and best practices
• Able to speak English fluently