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A leading restaurant operations company in Jakarta Utara is seeking an experienced manager to oversee daily operations, staff supervision, and food safety compliance. The ideal candidate has over 5 years of experience in restaurant management with a strong grasp of inventory control and cash handling processes. This role requires fluency in English and a willingness to work flexible hours including shifts and weekends.
Service & Floor Operations: Oversee daily opening/closing, table turns, waitlist/reservations, guest recovery, and overall service flow.
People Management: Build weekly rosters, manage attendance and shift swaps, conduct pre-shift briefs, coach staff on SOPs, and handle basic ER issues (warnings, counseling) per policy.
Quality & Compliance: Enforce HACCP/food-safety, hygiene, and sanitation standards; run daily/weekly audits and correct non-conformities.
Inventory & Cost Control: Forecast, order, receive, and store goods; track usage/yield; investigate variances; reduce waste; maintain par levels.
Cash & POS Controls: Monitor POS accuracy, voids/discounts, cash-up, deposits, and basic loss-prevention checks.
Vendor & Maintenance: Manage suppliers (OTIF, quality, pricing); log and follow up maintenance tickets to keep equipment and facilities in working order.
Training & Onboarding: Train new hires on service steps and safety; cross-skill team to ensure coverage.
Reporting: Prepare daily sales summary, labor % and COGS snapshots; elevate issues and improvement actions to the Area/Operations Manager.
Guest & Brand Standards: Ensure brand presentation (uniforms, signage, music, lighting) and handle escalated guest feedback promptly.
Experience: Minimum 5 years in restaurant operations, with at least 2 years in a supervisory/assistant manager or manager role.
Language: Fluent in English (spoken and written).
Availability: Willing to work shifts, weekends, and holidays.
Technical: Proficient with POS systems, Microsoft Excel/Google Sheets, and basic inventory software.
Knowledge: Solid grasp of food safety, hygiene, and HACCP principles; strong understanding of labor scheduling and cost control.