Restaurant Floor Leader: Ops, Sales & Customer Success

Pt. Pesta Pora Abadi (Mie Gacoan); Balikpapan; On-site; IDR 300,000,000 - 540,000,000; Full time

Job summary

Pt. Pesta Pora Abadi (Mie Gacoan) in Balikpapan is seeking a Floor Leader to lead restaurant operations and drive sales through relationship-based approaches with potential clients. You will promote services, maintain client relationships, and coordinate with internal teams to ensure profitable business growth.

The role requires strong communication skills, an entrepreneurial mindset, and the ability to work in a fast-paced environment across sales and operations functions.

Qualifications

• Fluent in English and able to communicate with executives and decision makers.
• Strong client-facing skills with consultative selling approach.
• Entrepreneurial mindset with goal-driven focus.
• Excellent verbal and written communication skills.
• Strong planning, organization and time-management abilities.
• Reliable and responsive to management direction.
• Resourceful in solving problems and meeting challenges.
• Excellent interpersonal communication with customers and internal teams.
• Able to work effectively in a fast-paced environment.

Responsibilities

• Promote, develop target list and initiate contact with potential customers.
• Introduce the company and services and build ongoing relationships.
• Demonstrate products and solutions through consultative selling.
• Understand client needs and align products/services accordingly.
• Grow business with both new and existing customers.
• Prepare clear proposals/quotations for clients.
• Address and resolve customer complaints or problems.
• Coordinate sales efforts with overseas offices, operations, and accounting.
• Provide business reviews and maintain client value.
• Analyze market potential and determine client value to the organization.

Skills

Fluent English

Client-facing

Entrepreneurial mindset

Verbal communication

Written communication

Planning & time management

Dependable

Resourceful

Interpersonal skills

Fast-paced environment

Education

Associates or better

Job description

Pt. Pesta Pora Abadi (Mie Gacoan) in Balikpapan is seeking a Floor Leader to lead restaurant operations and drive sales through relationship-based approaches with potential clients. You will promote services, maintain client relationships, and coordinate with internal teams to ensure profitable business growth.

The role requires strong communication skills, an entrepreneurial mindset, and the ability to work in a fast-paced environment across sales and operations functions.