Reservation Supervisor

PT Surreal Leisure Group; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A luxury resort in Bali is seeking a passionate Reservations Supervisor to ensure guests have a seamless booking experience. This full-time role requires 3-5 years of reservation or customer service experience in a 5-star hotel. Ideal candidates will possess excellent communication skills, a problem-solving mindset, and fluency in English. In addition to a competitive salary, the role offers comprehensive health insurance and generous paid time off. Join a dynamic team dedicated to guest satisfaction.

Benefits

Comprehensive health insurance

Generous paid time off

Opportunities for career development

Qualifications

• 3-5 years of experience in a reservation or customer service role within a 5-star hotel.
• Positive attitude and highly motivated.
• Fluency in English, both verbal and written.

Responsibilities

• Handle incoming reservation inquiries via phone, email, or online.
• Provide information about room types and resort amenities.
• Complete reservations and modifications accurately.

Skills

Customer service

Communication skills

Problem-solving

Tools

Reservation management systems

Job description

Overview

About the role
UMI Resort is a luxury resort in Uluwatu, Bali, scheduled to open in May 2026. It features a nature inspired design luxury suites, and three-tiered infinity pools, situated just 200 meters from Uluwatu and Suluban beaches. We are seeking a Reservations Supervisor who has a true passion for impeccable service and is dedicated to ensuring every guest experiences absolute perfection and 110% satisfaction at every touchpoint of their journey with us.

This is a full-time position that will see you working closely with our guests to ensure their booking experience is seamless and satisfactory.

Responsibilities

• Handling incoming reservation inquiries and requests via phone, email or online channels
• Providing detailed information about room types, availability, rates and resort amenities to potential guests
• Completing reservations and modifications in a timely and accurate manner
• Coordinating with other departments to ensure a smooth check-in and check-out process for guests
• Maintaining accurate records of all reservation activities and guest information
• Responding to guest enquiries and resolving any booking-related issues
• Proactively identifying opportunities to upsell resort packages and services

Qualifications

• At least 3-5 years of experience in a reservation or customer service role within a 5-star hotel (pre-opening experience is an advantage)
• Positive attitude, highly motivated, disciplined, and eager to learn
• Excellent communication and interpersonal skills, with the ability to provide a high level of customer service
• Strong problem-solving and decision-making skills to handle guest queries effectively
• Proficient in using reservation management systems and computer applications
• Familiarity with the hotel industry, particularly the resort and tourism sector, is preferred
• Fluency in English, both verbal and written, is essential
• Able to join immediately and committed to the pre-opening project

Benefits

At PT Surreal Leisure Group, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits including comprehensive health insurance, generous paid time off, and opportunities for career development and progression. Our supportive and collaborative work environment encourages work-life balance and personal growth. If you are passionate about delivering exceptional customer service in the hospitality industry, we'd love to hear from you.

Apply now to join our dynamic team at UMI Resort!