Reservation Coordinator

Dune Group Indonesia; Denpasar; On-site; IDR 417.920.000 - 585.089.000; Full time

Job summary

A prestigious dive center in Bali is looking for a Reservation Coordinator to manage guest bookings and inquiries. You will coordinate dive schedules and logistics, ensuring seamless experiences for guests. Ideal candidates possess 2–3 years of customer service experience, strong communication skills, and a friendly demeanor. Join us and enjoy a competitive salary and the chance to enhance your diving skills in a supportive environment.

Benefits

Competitive salary based on experience

Staff rates on diving and courses

On-the-job training and guidance

Supportive environment for skill growth

Qualifications

• 2–3 years of experience in reservations or customer service within hospitality or tourism.
• Diving certification (Open Water or higher) is an advantage or willingness to learn.
• Experience handling guest inquiries and bookings.

Responsibilities

• Handle guest inquiries and bookings via email and phone.
• Manage and update daily dive schedules.
• Coordinate with instructors for planning and logistics.
• Assist with check-in, check-out, and payment procedures.

Skills

Strong communication and organizational skills

Customer service experience

Multitasking ability

Fluency in English

Friendly and professional attitude

Job description

About Dune Bali Dune Bali is part of the Dune World network, a group of passionate diving professionals dedicated to delivering high-quality ocean experiences. Our Bali team combines international standards with a relaxed island spirit, where reliability, teamwork, and respect for the sea are at the heart of everything we do.

Join Dune Bali, where professionalism meets the ocean. We are looking for a Reservation Coordinator to join our dive center in Bali, Indonesia. This role is perfect for someone who is organized, communicative, and enjoys helping guests plan and experience their dives seamlessly—from the first message to their final dive.

About the Role

As our Reservation Coordinator, you will manage guest communication and booking logistics while supporting the dive operations team. You will be the link between our guests and our crew, ensuring a smooth daily flow in the dive center.

Main Responsibilities

• Handle guest inquiries and bookings via email, WhatsApp, and phone
• Manage and update daily dive schedules
• Coordinate with instructors and guides for planning and logistics
• Provide clear and accurate information about dives, courses, and packages
• Assist with check-in, check-out, and payment procedures
• Maintain an organized reception area and booking system
• Support shop sales when needed (merchandise, accessories, equipment)

Requirements

• 2–3 years of experience in reservations, front desk, or customer service within the hospitality or tourism industry
• Strong communication and organizational skills
• Fluent in English; other languages are a plus
• Able to multitask and remain calm during busy periodsDiving certification (Open Water or higher) is an advantage, or willingness to learn
• Friendly, professional, and team-oriented attitude

What We Offer

• A professional and supportive dive center environment
• Opportunity to dive and grow your diving skills
• On-the-job training and guidance
• Competitive salary based on experience
• Staff rates on diving and courses
• A multicultural, ocean-driven workplace