Research & Insight- Business Intelligence

Shopee; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading e-commerce platform in Jakarta Utara is seeking a research analyst to conduct in-depth market and user research. The ideal candidate will have a Bachelor's/Master's degree and at least one year of experience in a research role, preferably in e-commerce or tech. Responsibilities include analyzing consumer behavior, creating reports, and communicating insights to stakeholders. Strong analytical skills, familiarity with SQL, and proficiency in statistical tools are essential for this role.

Qualifications

• Minimum 1 year of experience in market or user research.
• Strong quantitative and analytical skills.
• Familiar with SQL and research/survey platforms.

Responsibilities

• Conduct in-depth research on Shopee and other services.
• Analyze consumer behaviors and preferences.
• Translate findings into actionable insights.

Skills

Quantitative analysis

Analytical skills

Proficient in Excel

Statistical tools (SPSS, R)

Creating presentations

Proactive trend identification

Project management

Stakeholder engagement

Education

Bachelor’s/Master’s degree

Tools

SQL

Qualtrics

SurveyMonkey

Alchemer

PowerPoint

Job description

Job Description

• Conduct end to end in-depth research on Shopee and other services within Sea Group
• Analyze consumer behaviors, preferences, and pain points using both quantitative and qualitative data.
• Design and manage surveys and other research tools to capture market sentiment.
• Translate research findings into actionable insights for product, marketing, and leadership teams.
• Build compelling research reports, dashboards, and presentations for internal stakeholders.
• Communicate complex findings clearly and persuasively to both technical and non-technical audiences.

Requirements

• Bachelor’s/Master’s degree with minimum 1 year of experience in market or user research (preferably in e-commerce/tech)
• Strong quantitative and analytical skills; proficient in Excel and statistical tools (SPSS or R)
• Familiar with SQL and research/survey platforms (e.g., Qualtrics, SurveyMonkey, Alchemer)
• Skilled in creating insight-driven presentations using PowerPoint
• Strong business acumen, critical thinking, and communication skills
• Curious, proactive, and able to identify emerging trends
• Effective in project management and stakeholder engagement
• Willing to travel occasionally