Research & Education Lead

SUHU Professional Training and Consulting Official; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading professional training provider in Indonesia is seeking a candidate for product R&D and quality management roles. Responsibilities include designing training products, conducting market research, and ensuring quality standards for training materials. Ideal candidates should have expertise in research and information technology. This role offers an opportunity to make impactful contributions in a dynamic environment.

Qualifications

• Expertise in Research, Analysis, and Information Technology.

Responsibilities

• Design, build, and package training product portfolio.
• Conduct benchmarking and market research for product themes.
• Ensure curriculum standards and quality control of training materials.

Job description

Core Responsibilities

1. Product R&D and Standardization (Strategic)

• Design, build, and package SUHU’s training product portfolio (IT & Non-IT) into a clear Product Menu.
• Develop the blueprint for Public Class Pilot (online/offline) as the launch model for new products.
• Run Internal Product Hackathon programs as an innovation hub for product development.
• Conduct benchmarking and market research to define product themes and positioning.

2. Quality Management (QA/QC System)

• Establish curriculum standards, material formats, and delivery guidelines for all internal & external trainers.
• Review, validate, and conduct quality control before training materials are used in class.
• Develop a data-driven system for trainer evaluation, participant feedback, and continuous improvement.
• Create templates and guidelines for Trainer ToR to ensure alignment in direction and learning objectives across all training sessions.
• Coordinate with the Learning Operation Officer and General Affairs team to ensure all training execution aspects (materials, trainers, logistics, documentation) meet standards.
• Ensure commercial and in-house trainings are implemented according to the approved learning design.
• Supervise post‑training evaluation & improvement loops to maintain service quality consistency.
• Collaborate with internal Subject Matter Experts (SMEs) and Principal Project Managers in developing materials and product innovations.
• Curate and build an External Trainer Pool to minimize last‑minute recruitment and ensure high delivery quality.
• Work cross‑functionally with Sales, Marketing, and Operations teams to align product promotion and execution strategies.

Qualifications

• Fungsi pekerjaan Riset, Analis, Teknologi Informasi