Remote Service Engineer (Fixed Term 24 Months)

Philips; Cikoko; Hybrid; IDR 200.000.000 - 300.000.000; Full time

Job summary

A health technology company in Cikoko is seeking a Remote Service Engineer to provide first-line support and manage customer service requests. The ideal candidate has 1-2 years of experience in the healthcare industry, knowledge of computers and networking, and a degree in a relevant field. This role emphasizes excellent communication skills in Bahasa Indonesia and English, ensuring effective customer service and technical resolution.

Qualifications

• 1 - 2 years of experience in healthcare industry, preferably in a field service environment.
• Knowledge of computers and networking.
• Excellent communicator with a customer-centric mindset.

Responsibilities

• Diagnose and resolve technical issues remotely.
• Document service activities and escalate complex cases.
• Perform software updates and coordinate field support.
• Ensure regulatory compliance and communicate clearly with customers.
• Participate in training and share best practices.

Skills

Technical issue diagnosis

Customer service

Problem-solving

Communication in Bahasa Indonesia

Communication in English

Education

Four-year degree in Computer Science, Information Technology, or related field

Job description

Job TitleRemote Service Engineer (Fixed Term 24 Months) Job Description

Job summary: The role is responsible for delivering first-line support and efficiently manages customer service requests, documenting all relevant details for effective case management and follow-up.

Your role:

• Diagnose and resolve technical issues remotely.
• Document service activities and escalating complex cases.
• Perform software updates and coordinate field support.
• Ensure regulatory compliance and clear customer communication.
• Participate in training and share best practices with peers.

You're the right fit if:

• 1 - 2 years of experience in healthcare industry and preferably in a field service environment.
• Your skills include knowledge of computers and networking.
• You have a four-year degree in Computer Science, Information Technology, or a related field (preferred).
• You’re an excellent communicator both in Bahasa Indonesia & English, a problem solver with a customer-centric mindset, capable of working independently while collaborating effectively within a team.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.