Remote Service Engineer

Philips; Daerah Khusus Ibukota Jakarta; Remote; IDR 585.284.000 - 836.121.000; Full time

Job summary

A health technology company in Jakarta is seeking a Remote Service Engineer for a fixed term of 24 months. You will provide first-line support, diagnose technical issues, document service activities, and ensure compliance while working collaboratively within a team. Ideal candidates have 1-2 years of healthcare experience and possess a four-year degree in a related field.

Qualifications

• 1 - 2 years of experience in the healthcare industry, preferably in a field service environment.
• Excellent communicator in Bahasa Indonesia & English.
• Problem solver with a customer-centric mindset.

Responsibilities

• Diagnose and resolve technical issues remotely.
• Document service activities and escalate complex cases.
• Perform software updates and coordinate field support.
• Ensure regulatory compliance and clear customer communication.
• Participate in training and share best practices.

Skills

Technical issue diagnosis

Customer service

Communication in Bahasa Indonesia

Communication in English

Education

Four-year degree in Computer Science, Information Technology, or a related field

Tools

Computers and networking

Job description

Job Title

Remote Service Engineer (Fixed Term 24 Months)

Job Description

Job summary:

The role is responsible for delivering first‑line support and efficiently manages customer service requests, documenting all relevant details for effective case management and follow‑up.

Your role

• Diagnose and resolve technical issues remotely.
• Document service activities and escalating complex cases.
• Perform software updates and coordinate field support.
• Ensure regulatory compliance and clear customer communication.
• Participate in training and share best practices with peers.

You're the right fit if

• 1 - 2 years of experience in the healthcare industry, preferably in a field service environment.
• Knowledge of computers and networking.
• Four‑year degree in Computer Science, Information Technology, or a related field (preferred).
• Excellent communicator in Bahasa Indonesia & English.
• Problem solver with a customer‑centric mindset.
• Capable of working independently while collaborating effectively within a team.

How we work together

We believe that we are better together than apart. For our office‑based teams, this means working in‑person at least 3 days per week.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.