Remote Senior Customer Success Lead

Medium; Remote; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading e-commerce company is seeking an experienced Customer Success professional to oversee the complete customer experience. You will define and execute strategies that enhance customer satisfaction and loyalty, while leading a high-performing team. Ideal candidates have over 5 years of experience in client-facing roles, with a strong background in e-commerce operations. This position allows for remote work and offers a collaborative, innovative culture centered around a passion for coffee.

Benefits

Flexible work environment

Opportunity to lead a high-impact function

Collaborative culture driven by innovation

Qualifications

• Minimum 5 years of experience in a client-facing operations or customer success role.
• At least 2 years in a leadership capacity.
• Background in e-commerce operations is preferred.

Responsibilities

• Own the end-to-end customer experience and define customer success strategies.
• Build, manage, and mentor a high-performing customer success team.
• Monitor operational pain points and identify process improvement opportunities.

Skills

Client-facing operations

Leadership experience

Outstanding communication

Analytical skills

Problem-solving

Tools

Shopify

QuickBooks

Job description

A leading e-commerce company is seeking an experienced Customer Success professional to oversee the complete customer experience. You will define and execute strategies that enhance customer satisfaction and loyalty, while leading a high-performing team. Ideal candidates have over 5 years of experience in client-facing roles, with a strong background in e-commerce operations. This position allows for remote work and offers a collaborative, innovative culture centered around a passion for coffee.